Technical Product Support Analyst

2 weeks ago

Warrington, United States NavitsPartners Full time

Manager, Technical Product Support     

General Characteristics:

  • Develops business strategy and provides direction for technical product support function.
  • Manages a team responsible for resolving customer technical problems with enterprise’s products, developing the technical related responses for Requests for Quotes (RFQs), working with sales team to address technical product issues, and delivering and installing new software releases to customers and providing post-sales technical product support to customers.
  • Responsible for managing the technical interface to customers, including RFQ specification reviews, hands-on testing and modeling and interfacing with development and engineering for systems design work at customer sites.
  • Responsible for building and maintaining relationships that can be leveraged to support the achievement of business objectives.

Dimensions Education:

  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or another related field.
  • Or equivalent work experience.

Experience:

  • A minimum of 7 years of high-tech industry and/or IT work experience in product engineering, development and support functions.
  • Experience with managing teams and projects in multiple technological and business environments.

Breadth:

  • Middle level management. Works under general direction of senior level management.
  • Typically manages and mentors’ supervisors, project leads and/or technical staff.
  • Works on multiple, complex issues/projects as a technical leader and the subject matter expert.
  • Frequently reports to a corporate senior level software development executive, research and development executive, sales executive or Chief Technology Officer.

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