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AMAZING Shift Leader

4 months ago

Gretna, United States Scooter\'s Coffee Full time

INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experienceMaintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rushAssist the Store Manager in onboarding and training new team membersDevelop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performanceProactively seek opportunities to increase individual and team salesUnderstand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent mannerEnsure team members follow all health, safety, and sanitation guidelinesServe as a keyholder, following all opening and closing proceduresDemonstrate punctuality, dependability, and adaptabilityAssist Store Manager with administrative duties as requested

QUALIFICATIONS

Passion for peopleWillingness to master brand recipes and techniquesEnergetic, fast-paced, flexible work styleAbility to work cooperatively in a team environmentAbility to teach others and communicate effectivelyStrong problem-solving skills and attention to detailDesire to take on a leadership role in a growing company

-Free Shift Drink

-Free T-shirt provided

-Discounted drinks off-duty

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.