Moving Call Center Customer Service Representative
1 month ago
Job Summary
We are a Moving Broker Call Center, handling calls nationwide that assist individuals and families in planning and scheduling their anticipated move (WE DO NOT PHYSICALLY MOVE ANYTHING). We are looking for EXPERIENCED CALL CENTER customer service representatives to assist our sales agents and clients with their proposed and scheduled moves. Providing support to ensure our customers have the best possible experience. We are open seven days a week from 8:00am until 9:00pm. Nights and weekends are required for this position.
We are a team of high energy individuals with a unified goal to excel in the moving industry. Come, join the team and be a part of the growing success. We have expanded to a second location and looking to soon go into a third, providing plenty of opportunity for growth and advancement.
We are going into the Moving Season and need EXPERIENCED CSR ONLY. If you do not have any CALL CENTER MOVING EXPERIENCE, please do not apply. We are not looking for movers. We are looking to hire and start csr reps on the phone immediately. So don't miss out
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Qualifications:
- 2+ years experience using Granot (basic knowledge will be tested prior to hiring)
- 1+ years in the moving industry
- Knowledge and understanding of DOT guidelines and regulations
- Available nights and weekends
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Excellent phone and verbal communication skills
- Comfortable using computers and customer management software
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions pertaining to scheduled moves
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Assist agents with calls to verify and finalize scheduled moves
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
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