Seeking Entry Level Customer Representative
3 weeks ago
**Job Title: Entry-Level Customer Service Representative
**Location: Laurel, MS
**Company: United Trades of America
**Job Type: Full-Time
About United Trades of America
United Trades of America is a leader in providing top-notch service across the plumbing, electrical, and HVAC industries. We're dedicated to excellence, innovation, and customer satisfaction. As we expand nationally, we're looking for motivated individuals to grow with us and advance their careers in the skilled trades.
Job Description
We are looking for an enthusiastic Entry-Level Customer Service Representative who is eager to kick-start their career in a dynamic and supportive environment. In this role, you'll be the cornerstone of our customer interactions, ensuring all clients receive outstanding support and information. This position offers a unique opportunity to learn about the trades industry from the ground up, with potential paths towards specialized training and certifications in skilled trades.
Responsibilities
- **Customer Interaction:** Handle customer inquiries via phone, email, and live chat, providing prompt and courteous support.
- **Problem Resolution:** Address and resolve customer issues, ensuring all concerns are handled with care and efficiency.
- **Data Entry:** Accurately input customer data and transaction details into our systems.
- **Collaboration:** Work closely with technicians and trade professionals to relay customer needs and schedule services.
- **Continuous Learning:** Participate in training sessions to gain knowledge about the skilled trades and enhance your ability to serve our customers better.
Qualifications
- High school diploma required; some college or technical training preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- A genuine interest in the skilled trades and a desire to learn about the industry.
- Customer-oriented mindset with the ability to adapt and respond to different characters.
- Computer proficiency and ability to use or learn customer management software
How to Apply
Are you ready to start a fulfilling career that offers growth and learning in the skilled trades? If yes, we would love to hear from you Please apply by submitting your resume and a brief cover letter detailing your interest in the trades industry and customer service. Please send resume to and for immediate response text Amber at Entry level, Mississippi
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