Network Operations Process Analyst
3 weeks ago
Fusion Innovation's recent growth has earned us a top spot in the Inc 5000 Fastest Growing Private Companies in America and in Washington Business Journal's Best Places to Work multiple years in a row. Our team members are passionate about their work and are empowered to contribute their unique skills and perspectives to our projects. Here at Fusion, we put people first. When you join us, you don't just join a company, you join a family. If you are ready to be part of a fun and engaging team where your innovative ideas are heard, supported, and make ever lasting mission impacts for our Nation's most sensitive programs, you have come to the right place.
Position Overview
The Network Operations Process Analyst will support the Sponsor's organization responsible for championing governance and quality. The organization is focused on improving efficiency and capabilities to build, deliver, and sustain IT Network solutions. The selected candidate will be
responsible for cleaning up the organizations request fulfillment/ service delivery capability, to include moving functions to an automated state. This will consist of working with multiple stakeholders in various groups to define, develop, and institutionalize strategic processes across multi fabric information environments.
Responsibilities include, but are not limited to:
- Work with service owners and product managers to create Service Level Agreements (SLA) and Service Level Objectives (SLOs) to ensure operational compliance in both fulfillment and detect to correct.
- Lead workforce engagement and collaboration efforts.
- Provide technical writing and customer engagement support. Supports team by being the front in engagement for human quality assurance.
- Look across various common IT services that do not currently share a common lexicon or process, however, are very common in nature, with the intent to bring more 'turnkey' solutions to bare.
- Consolidate inputs from various partners and identify challenges, inconsistencies, and gaps.
- Convey complex technical topics to individuals and groups with varying level of technical expertise.
- Developing and presenting complex technical documents, procedures, reports, and briefings.
- Identifying gaps in capabilities and strategic needs in relation to the strategic direction.
- Identifying opportunities for strengthening, streamlining, and standardizing processes.
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