Call Center Customer Service Rep

Found in: Talent US C2 - 6 days ago

Piney Flats, United States Advanced Call Center Technologies Full time

Job Description :

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.

In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.

You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes.

ACT offers a positive company culture with many opportunities for advancement more than 90% of our leadership team started as Customer Experience Reps

Working at ACT is more than just a job it’s an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company.

When you join ACT, you are taking control of your future and benefiting directly from our company’s success. You will be personally rewarded for your contributions as our company shares grow in value.

We offer :

  • Opportunities for promotion
  • Flexible schedules
  • Tremendous bonus opportunities
  • Fantastic supervisors and a positive environment
  • Employee Ownership Program a company paid, long-term benefit
  • Healthcare and other benefits for you, your spouse, and / or children after 90 days
  • Paid time off and paid holidays after 90 days

Position Summary :

We will empower you to provide best in class service Customer Experience Representatives use their excellent communication and interpersonal skills with customers.

In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.

Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities :

  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
  • Multi tasks to document while speaking with the consumer.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;

Monitors own work to ensure quality. Meets clients’ specific quality standards.

  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Is consistently at work and on time
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals;

Completes tasks on time or notifies appropriate person with an alternate plan.

Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center or similar customer service experience preferred

Education : High School diploma or GED.

Benefits :

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift :

8 hour shift

Ability to commute / relocate :

Johnson City, TN 37615 : Reliably commute or planning to relocate before starting work (Required)

Additional information:Employment type: Full-time

  • RMA Customer Service

    5 days ago

    Piney Flats, United States Diversified Power International Full time

    Professional phone experience.Ability to understand technical appliances such as battery chargers. Excellent writing skills.Information Technology background a plus.Please state the position title and submit a resume when replying to this ad.RequirementsAssociates Degree in Electronics - 2 year Community College or Equivalent in relevant electronic work...

  • Little Caesars Crew Members

    6 days ago

    Piney Flats, United States HL Food Service Full time

    Job DescriptionJob DescriptionPizza Can Really Take You Places!Join the crew!Our crew delivers over the top guest experience while working in a variety of roles within the restaurant. Whether they are making the dough or helping our customers at the front counter, they are focused on hot and ready food, and creating happy guests.Little Caesars has a fun,...

  • Area Manager

    6 days ago

    Piney Flats, United States HSN Full time

    US31173 The Opportunity You will oversee the distribution operation department, partnering with other departments. Monitored and controlled, prioritizes, assigns, and reviews maintain departmental efficiency and meet productivity, volume and quality goals. You will work onsite and report to the Operational Manager. Shift: Sunday- Wednesday or Wednesday-...

  • Warehouse Driver

    2 weeks ago

    Piney Flats, United States Consolidated Pipe & Supply Co Inc Full time

    Job DescriptionJob DescriptionWarehouse DriverFull-timeSalary: DOE Consolidated Pipe & Supply is a full line supplier, fabricator and manufacturer of pipe, valve, and fitting products and services to the natural gas, waterworks, energy and industrial sectors. Summary:The employee in this position will be responsible for making local deliveries in our...

  • Warehouse Driver

    3 days ago

    Piney Flats, United States Consolidated Pipe & Supply Full time

    Warehouse Driver Full-time Salary: DOE Consolidated Pipe & Supply is a full line supplier, fabricator and manufacturer of pipe, valve, and fitting products and services to the natural gas, waterworks, energy and industrial sectors. Summary: The employee in this position will be responsible for making local deliveries in our warehouse vehicle, on a daily...

  • Taco Bell

    2 days ago

    Piney Flats, United States Seasoned Full time

    Taco Bell-Piney Flats is currently hiring a full time or part time Restaurant Supervisor for our Piney Flats, TN location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell-Piney Flats in order to achieve customer satisfaction,...

  • Taco Bell

    6 days ago

    Piney Flats, United States Taco Bell Full time

    Taco Bell-Piney Flats is currently hiring a full time or part time Restaurant Supervisor for our Piney Flats, TN location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell-Piney Flats in order to achieve customer satisfaction,...

  • Material Handler Lead

    5 days ago

    Piney Flats, United States Safety-Kleen Full time

    Safety-Kleen in **Knoxville, TN** is seeking a Warehouse Worker Lead (Material Handler) to complete all assigned warehouse duties in a safe and responsible manner. This role will work within all local, state, and federal rules and regulations; and follow all Safety-Kleen policies and procedures. Safety-Kleen, a subsidiary of Clean Harbors is the leading...

  • Electrical Engineer

    5 days ago

    Piney Flats, United States ADPma, LLC Full time

    Job DescriptionJob DescriptionELECTRICAL ENGINEER Manager: Ben King  FLSA Classification: Exempt Salary Range: Starting $60,000 per year (negotiable based on experience & education) Job Summary: ADPma is looking for an Electrical Engineer to join our group of talented Engineering Professionals to help expand the quantity and quality of projects in...

  • Project Engineer

    5 days ago

    Piney Flats, United States ADPma, LLC Full time

    Job DescriptionJob DescriptionPROJECT ENGINEERING Manager: Ben King  FLSA Classification: Exempt Salary Range: Starting $60,000 per year (negotiable based on experience & education) Job Summary: ADPma is looking for a Project Engineer to join our group of talented Engineering Professionals to help expand the quantity and quality of projects in ADPma’s...

  • Nuclear Medicine Technologist Opportunity in Orange County, CA

    Found in: Lensa US P 2 C2 - 6 days ago

    Grizzly Flats, United States Necnic Group Full time

    Nuclear Medicine TechnologistFull-TimeSign on bonus: $10,000.Shift: DaysPosition Summary:Reporting to the Nuclear Medicine Supervisor, incumbent is responsible for the performance of the full range of in vivo and in vitro Nuclear Medicine procedures utilizing radiopharmaceuticals and related chemical substances. Responsible for the provision of quality...

  • Physician / Anesthesiology / New York / Locum Tenens / Locums Anesthesiology Job in New York Job

    6 days ago

    Smithville Flats, United States MD Staff, LLC Full time

    Locum Tenens Anesthesiologist Needed Near SMITHVILLE FLATS NY Profession: PhysicianSpecialty: AnesthesiologistDefault Rate Type: HourlyStart Date: ASAPEnd Date: N/A# of Providers Needed: 0Shift Type: DaysShift Description:7a-5:30p, 5 days per week (preferably)7a-3p12-hour days and nights available (must be able to do OB overnight)Weekend Requirements: No...

  • Ophthalmologist

    Found in: beBee jobs US - 6 days ago

    Big Flats, Wisconsin, United States Guthrie Full time

    Guthrie Medical Group is seeking a full-time, board-certified/board-eligible Ophthalmologist to join a high-volume clinic serving the beautiful community of Big Flats, New York situated just outside of Corning. This is a well-established group consisting of 10 other Ophthalmologists covering a wide range of specialties including retina, glaucoma,...

  • Ophthalmologist

    Found in: beBee S US - 2 weeks ago

    Big Flats, United States Guthrie Full time

    Guthrie Medical Group is seeking a full-time, board-certified/board-eligible Ophthalmologist to join a high-volume clinic serving the beautiful community of Big Flats, New York situated just outside of Corning. This is a well-established group consisting of 10 other Ophthalmologists covering a wide range of specialties including retina, glaucoma,...

  • Roman Catholic Priest

    7 days ago

    Piney Green, United States Ladgov Corporation Full time

    Job DescriptionJob DescriptionJob Title: Roman Catholic Priest Services Location: Jacksonville , NC 28540Duties:The Catholic Priest will lead all Catholic religious services for the Chapel. Regular Mass for which the Priest is responsible is held Sunday morning and at lunch time four days per week The Catholic Priest is also responsible for special Masses...

  • Roman Catholic Priest

    2 weeks ago

    Piney Green, United States Ladgov Corporation Full time

    Job DescriptionJob DescriptionJob Title: Roman Catholic Priest Services Location: Jacksonville , NC 28540Duties:The Catholic Priest will lead all Catholic religious services for the Chapel. Regular Mass for which the Priest is responsible is held Sunday morning and at lunch time four days per week The Catholic Priest is also responsible for special Masses...

  • Pediatric Hospitalist California

    Found in: Lensa US P 2 C2 - 6 days ago

    Grizzly Flats, United States MSI Systems Corp, DBA Medical Search International Full time

    Good Morning Medical Search International is seeking a Pediatric Hospitalist for California Facility BC or BE within 3 years Pediatrics - Required CA license - Required CA DEA, PALS - Required 24 hr call coverage Must be California Children's Services (CCS) paneled - Required Clean Background/malpractice for credentialing - HIGHLY PREFERRED Local, no...

  • Ophthalmology, Ophthalmology Physician

    Found in: Jooble US O C2 - 2 weeks ago

    Big Flats, NY, United States Guthrie Full time

    Guthrie Medical Group is seeking a full-time, board-certified/board-eligible Ophthalmologist to join a high-volume clinic serving the beautiful community of Big Flats, New York situated just outside of Corning. This is a well-established group consisting of 10 other Ophthalmologists covering a wide range of specialties including retina, glaucoma,...

  • Ophthalmologist

    Found in: Jooble US O C2 - 2 weeks ago

    Big Flats, NY, United States Guthrie Full time

    Guthrie Medical Group is seeking a full-time, board-certified/board-eligible Ophthalmologist to join a high-volume clinic serving the beautiful community of Big Flats, New York situated just outside of Corning. This is a well-established group consisting of 10 other Ophthalmologists covering a wide range of specialties including retina, glaucoma,...