Hotel Front Desk Attendant
4 weeks ago
$16 per hour
Responsibilities:- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Mitigate customer complaints as needed
- Communicate with housekeeping to make sure guest rooms are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
- High school diploma, GED, or equivalent
OTO Development (OTO) is one of the fastest-growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team
OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company-provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
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