Spa Receptionist

Found in: Talent US C2 - 2 weeks ago

Palm Harbor, United States Innisbrook Full time

POSITION OBJECTIVE

The Spa Receptionist is customer focused. Answers phones, handles reservations, sells product, services, and assists in retail merchandising. Helps to maintain the cleanliness of the spa lounges, restrooms, and common areas. Looking for Wednesday, Friday and Saturday availability. 

ESSENTIAL JOB FUNCTIONS

Ensures the “Salamander Spa Experience” for members and guests by maintaining the standards set forth by Salamander/Innisbrook. Adheres to policies of the facility and Innisbrook. Accurately book, change, and cancel Spa appointments as needed. Acknowledge and greet everyone who enters and leaves Spa facilities. Provides detailed descriptions of Spa treatments, packages, services, facility features and hours of operation. Assist in all areas of the Spa as directed by supervisor or manager. Manages cash till daily, following company opening and closing paperwork procedures. Conduct and handle retail sales Escorts spa guests to changing areas in a courteous and timely manner. Explains the set-up and workings of the locker rooms, bathrooms, and showers to the guests.  Attends product training and all company meetings. Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.  Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash. Restocks all linens and replenishes all shower and sink amenities. Performs other duties as requested by the Director of Spa.

EDUCATION/EXPERIENCE

High school diploma or GED. Previous customer service experience, preferably in a spa.

REQUIREMENTS

Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written.  Proficient in appropriate computer skills and office equipment. Effective leadership skills and a strong work ethic. Excellent customer service skills. Efficient, well organized, and able to handle a variety of duties simultaneously. Creative in marketing, promotion, and programming. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Able to show initiative and make decisions. Strong team player.

PHYSICAL DEMANDS

Ability to lift 25 lbs Ability to stand or sit for long periods. Awareness of proper body mechanics to prevent injury. Ability to bend, stretch, twist, stoop, kneel or reach with body, arms and/or legs

WORK ENVIRONMENT

Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions.

  • Spa Receptionist

    5 days ago

    Palm Coast, United States Aimbridge Hospitality Full time

    The Greeter/ Cashier is responsible for the reception area which includes greeting guests in a professional and courteous manner. This role responds to telephone and in-person inquiries regarding appointments and reservations information and guest co Receptionist, Hospitality, Retail, Associate, Hotel

  • Front Desk Receptionist

    5 days ago

    Palm Beach, United States Paul Labrecque Full time

    A minimum of one-year luxury salon and spa experience and prior experience with salon booking software is required. Background checks will be performed. **Qualifications**: - 1 year prior salon, spa or customer service experience. - Professional, fashion-forward and polished presentation. - Strong communications and phone skills. - Excellent attention to...