EUC technician

3 weeks ago

Woonsocket, United States Tata Consultancy Services Full time

• Asset inventorymanagement (New Device Asset/Import/Physical Stocking)

• PC Fulfillment(New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import)including shipping and receiving Assets.

• Windows/MAC/iPhone/iPadFulfillment (Break fix/swap/unassigns) and Device Recertification(Wipe/QA/Reload/Import)

• Accessory RequestFulfillment and Unknown Device Research/Investigation

• PC Diagnostics& Sanitation, recycle pickup requests (from end users) including AssetOffboarding (Device/Accessory Recycle)

• SoftwareProvision/Install Requests, New Printer Configuration Requests, MiscellaneousService (Return Labels)

• Walkup, Desksideand Remote technical Support (Incident & Request Management/TicketEscalations)

• New Hire onboardingtraining and orientation

• AV Meeting Room support