Shift Lead

4 days ago

Arlington, United States Colada Shop Full time
Shift Lead

$13-14/hr + tips

JOB OVERVIEW

The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and
conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals.

DUTIES AND RESPONSIBILITIES

Customer Service
● Fosters and promotes a strong work culture, CUBANISM and upholds brand service standards.
● Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally
● Continuously supports the team to provide exceptional customer experience.
● Opens or closes storefront; Completes opening or closing checklist, as applicable
● Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers
● Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs
● Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues.
● Attends FOH meetings periodically with Store Manager.
● Ensures storefront, FOH and BOH are clean and appealing to guests.
● Assists with staff communication.
● Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management
● Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures
● Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory
● Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management
● Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations.
● Assists with team onboarding and ongoing training.
● Is an expert in all FOH and BOH stations and monitor standards are kept
● Supports BOH as needed to provide excellent service to guests.
● Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels.

QUALIFICATIONS

● 1-year experience required, preferably in the hospitality or food industry.
● Food handler card required
● ABRA card required (for DC stores)
● Serve-Safe certification required
● Strong communication, decision making and multitasking skills.
● Passion for food, cocktails and coffee - a big plus.
● Ability to build relationships and embrace change
● Must be able to work a flexible schedule, including weekends and holidays.
● Work authorization:
o United States (Required)

DIRECT REPORTS

● None

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Colada Shop is an equal opportunity employer and shall treat all applicants for employment equally based upon job-related qualifications and without regard to race, color, age, sexual orientation, gender
identification, marital status, military or veteran status, national origin, disability, religion, political activity, lawful tobacco uses while off-duty, or any other characteristic protected by law.

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