IT Specialist- IMTO

To support, install, configure, monitor and maintain desktop computing hardware and software.

Position Information:

Starting Salary: $20.20 an hour

Classification: IT Specialist

Position Code : DP3003

5-Factor Grade: 105

Work Hours: This position will work and be paid for 75 hours in a 2 week pay period

Current Cumberland County Employees will follow the County Promotion/Demotion policy. 

Responsibilities:

Provide technical support to all users via phone or on-site support. Troubleshoot a wide array of technical hardware and software issues. Install and maintain desktop hardware and software to support business needs. Assist in maintaining inventory of computer hardware for all County information technology equipment. Assist in troubleshooting and updating desktop security patches. Must show a sense of urgency in resolving issues and provide the highest level of customer support. Handles computer related equipment installs, imaging and relocations. Attends training, seminars and meetings as required. Performs other related duties and assignments as required. Works with the Bureau of Elections in support of Election Day processes.

Qualifications:

Education:

High School diploma or equivalent required.  Associate’s degree in computer science, Information Science or related field is preferred.

Work Experience:

1-2 years of work experience in a technical support role.

Applicants must possess a driver's license and reliable transportation

Medical Benefits:

Capital Blue Cross Medical Insurance Health Savings AccountWellness program with wellness incentives Capital Blue Cross Vision Insurance  United Concordia Dental Insurance

Retirement Benefits:

County Retirement Pension 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-taxFully vested after 5 years of credited serviceNormal Retirement Options:Age 55 with 20 years of credited serviceAge 60 with any amount of credited service Voluntary 457b Deferred Compensation Plan Military Time Buy Back Options

Paid Time Off:

Vacation10 days per year, accrued per pay period (Non-Exempt) 15 days per year, accrued per pay period (Exempt)Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service Personal3 Personal days per year, pro-rated based on starting date Sick5 Sick days per year, pro-rated based on starting date 12 Paid County HolidaysNo waiting period to receive paid holidays

Additional Benefits:

Educational Assistance80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment) Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met Employee Assistance ProgramResources for: Childcare, Eldercare, Legal, Financial, and Coaching Flexible Spending Account Dependent Care Account Short Term Disability Long Term Disability Life Insurance

---