Reservations Agent

2 weeks ago

Miami Beach, United States Grand Beach Hotel Full time

Position: Reservations Agent
Department: Sales & Marketing
Job Summary
The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates, hotel facilities, services, and special promotions.
Job Specifications
Qualifications
• Minimum 1-year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred
• Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred
• Knowledge of Opera a plus
• General knowledge of hotel departments preferred
• Excellent communication skills - oral and written
• Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus.
• Excellent guest service skills; Strong Customer Service background.
• Ability to work a flexible schedule to include weekends and holidays

Job Duties
Job Specific
• Answer all phone calls routed to the reservation department and assist the caller using proper phone technique.
• Use proper selling techniques and maintain the utmost professionalism while personalizing each call.
• Process all reservation requests, including changes and cancellations, by phone, fax, or other channels.
• Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
• Must maintain a basic knowledge of revenue management techniques and must realize their impact.
• Assist with monitoring room inventory when Revenue Manager is not present.
• Run arrival reports from all channels and ensures all reservations have been entered correctly.
• File and organize all paperwork.
• Work closely with Front Office and Sales Department.

General
Promotes and applies teamwork skills at all times.
Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance.
Is polite, friendly, and helpful to guests, management, and fellow Team Members
Executes emergency procedures in accordance with hotel standards.
Complies with required safety regulations and procedures.
Attends appropriate hotel meetings and training sessions.
Maintains cleanliness and excellent condition of equipment and work area.
Complies with hotel standards, policies, and rules.
Recycles whenever possible.
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

  • Reservations Agent

    4 weeks ago

    Miami Beach, United States Shelborne South Beach Full time

    ** Reservations Agent** Location * Summary * Description * Skills Summary **Reservations Agent** Salary $14 / Hour Schedule Full Time Experience Minimum 1 year of experience Location Category Hotel **Reservations Agent** Description As a Reservation Agent you will ensure outstanding customer service, to potential and past hotel guests. The main...

  • Reservations Agent

    1 week ago

    Miami Beach, United States Shelborne South Beach Full time

    ** Reservations Agent** Location * Summary * Description * Skills Summary **Reservations Agent** Salary $14 / Hour Schedule Full Time Experience Minimum 1 year of experience Location Category Hotel **Reservations Agent** Description As a Reservation Agent you will ensure outstanding customer service, to potential and past hotel guests. The main...

  • Reservation Agent

    7 days ago

    Miami, United States Trump National Doral, Miami Full time

    Processes reservations in a timely manner following Trump National Doral and Spa standards. Answers reservations inquiries in a friendly and courteous manner, for package reservations, tee times and spa appointments.EXAMPLES OF DUTIES:ESSENTIAL FUNC Reservation Agent, Agent, Reservations, Reservation, Retail, Hotel

  • Reservations Agent

    4 weeks ago

    Miami Beach, United States Eden Roc Miami Beach Full time

    Property Description: Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping,...

  • Reservations Agent

    4 weeks ago

    Miami Beach, United States HirefinderRPO Full time

    👓 We are seeking a highly skilled and experienced professional to join our leadership team as the Reservations Agent. Responsibilities:Responsible for inputting all reservations from multiple channels into the hotels Property.Management System in a timely manner.Responsible for assisting guests and group contacts in the fulfilling of their needs and...

  • Reservations Agent

    1 month ago

    Miami Beach, United States HirefinderRPO Full time

    ???? We are seeking a highly skilled and experienced professional to join our leadership team as the Reservations Agent. Responsibilities: Responsible for inputting all reservations from multiple channels into the hotels Property. Management System in a timely manner. Responsible for assisting guests and group contacts in the fulfilling of their needs...

  • Reservation Agent

    2 months ago

    Miami, United States Trump National Doral, Miami Full time

    Processes reservations in a timely manner following Trump National Doral and Spa standards. Answers reservations inquiries in a friendly and courteous manner, for package reservations, tee times and spa appointments. EXAMPLES OF DUTIES:ESSENTIAL FUNC Reservation Agent, Agent, Reservations, Reservation, Retail, Hotel

  • Reservations & Communications Agent

    3 weeks ago

    Miami, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Reservations, Communications, Agent, Reservation, Communication, Hotel, Retail

  • Reservations Agent

    4 weeks ago

    Miami, United States EAST Miami Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION Position Title: Reservations AgentDepartment: Revenue Management Reports to: Reservations & Revenue Manager / Strategic Director of Sales & Revenue Nature of the JobBasic Purpose & Objective of the PositionResponsible for responding to guest and customer inquiries so to create strong relationships as well as...

  • Reservations Agent

    3 weeks ago

    Miami, United States EAST Miami Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION Position Title: Reservations AgentDepartment: Revenue Management Reports to: Reservations & Revenue Manager / Strategic Director of Sales & Revenue Nature of the JobBasic Purpose & Objective of the PositionResponsible for responding to guest and customer inquiries so to create strong relationships as well as...

  • Reservations Agent

    1 month ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Reservations Agent

    2 weeks ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Reservations & Communications Agent

    3 weeks ago

    Miami, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Reservations & Communications Agent

    3 weeks ago

    Miami, Florida, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservations & Communications Agent

    7 days ago

    Miami, Florida, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservations Agent

    1 month ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Reservations Agent

    3 weeks ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Remote Reservations Agent

    3 weeks ago

    Miami, United States Your RAD Travels Full time

    This is a remote position. We are in search of a passionate and detail-oriented Remote Reservations Agent to join our vibrant team. As a Remote Reservations Agent, you will be at the forefront of creating unforgettable travel experiences for our clients. Your role will involve collaborating with various vendors, planning family vacations, destination...

  • Remote Reservations Agent

    3 weeks ago

    Miami, Florida, United States Your RAD Travels Full time

    This is a remote position.We are in search of a passionate and detail-oriented Remote Reservations Agent to join our vibrant team. As a Remote Reservations Agent, you will be at the forefront of creating unforgettable travel experiences for our clients. Your role will involve collaborating with various vendors, planning family vacations, destination...

  • Call Center Reservation Agent

    4 weeks ago

    Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Job DescriptionJob DescriptionCall Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and...