Post Surgical Service Technician

6 months ago

Charlotte, United States OrthoCarolina Full time

At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization.

We are looking for a Post-Surgical Services Technician to join our team.

The Post-Surgical Service Technician acts as a service technician by delivering equipment ordered by physician and training patient in use; offers additional products as needed such as custom orthotics (ex. Ligament bracing). Communicates with patients providing them with co-insurance amounts and collects co-pays. Follows up with patients to ensure their satisfaction with the products and arranges pick-up for rental items. Works closely with the Post-Surgical Sales Manager to ensure customer satisfaction. The Post Surgical Service Tech may also be expected to perform the below:

Provides thorough instructions on how to use equipment topatient and family.

Picks up equipment in a timely manner.

Travels to patients’ homes, hospitals, nursing homes, PT/OT clinics.

Calls patients prior to surgery to describe products ordered for them; explain financial responsibilities.

Collects co-insurance payments from patients.

A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include:

Medical, Dental, Vision Insurance Health Savings Account Life Insurance Voluntary Supplemental Life Voluntary Critical Illness/Accident/Hospital Indemnity Short Term/Long Term Disability Insurance 401(k)/ROTH Retirement Plan Employer 401(k) Safe Harbor 401(k) Profit Sharing Plan 529 Savings Plan Employee Assistance Program Voluntary Wellness Program Tuition Reimbursement Voluntary Legal Plan/Identity Theft

OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North and South Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.

6am to 2pm; hours may vary; on call every 6-7 weeks, travel requried

Employee Type

Regular

Qualifications

Skills

Education

B.A., B.S.

Certifications

Language

Work Experience

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