Quality Control Manager

4 weeks ago

Tampa, United States General Dynamics Information Technology Full time

Job Description:


GDIT seeks an IT Quality Control Manager (QCM) for the USCENTCOM CITS Program in Tampa, FL. The appropriate candidate will serve as the lead for ensuring the quality of work performed under this TO meets customer expectations and objectives.

Duties and Responsibilities:


The QCM will work in coordination with the Value Management Office to provide timely acknowledgement and coordination of requests, problem identification, root cause analysis, escalation, resolution, and closure for all issues. The QCM shall provide support in business planning and implement new strategic initiatives to improve business processes. The QCM shall understand customer needs, help to define prioritization and sequencing, and lead activities.

The QCM will develop and use the Quality Control Plan (QCP) to manage, maintain, and deploy processes and tools that conform to the ISO/IEC governance model and commercial best practices to ensure consistent delivery of services. The QCM will establish and optimize our Service Management System (SMS) and Quality Management System (QMS) to establish processes for planning, executing, controlling, and improving performance.

Education and/or Certifications:


Required:

- Bachelor's Degree plus 10 years of experience in quality assurance, control, management, or IT service management (significant education, training, and experience may be accepted in lieu of degree).

- ITIL 4 Foundation Certification or Higher.

Desired:

- ISO/IEC knowledge.

- ISO QMS development knowledge.

- ISO Internal Audit certification.

- Service Level Agreement Development and Management experience.

Required Skills:

- Possess a minimum of five years of experience as a quality manager managing large teams comprised of on-site, remote, geographically dispersed personnel with a minimum of five years of experience as a technician performing IT Service Desk or Desktop.

- Possess a minimum of five years of experience as a quality manager managing large teams comprised of on-site, remote, geographically dispersed personnel with a minimum of five years of experience as a technician performing IT Service Desk or Desktop Engineering requirements.

- Possess a minimum of five years of experience implementing and managing process improvements or automations within an IT environment.

- Possess a minimum of five years of experience implementing and managing process improvements or automations within an IT environment.

- Possess a minimum of five years of experience supporting high-level and Senior Government Executive customers with IT requirements.

Desired Skills:
- Experience using ISO/IEC ITSM practices to enable the delivery of an ISO QMS.

- Candidate should have experience within the USCENTCOM AOR and be familiar with its mission.


Clearance Requirement:
- Active TS/SCI eligibility required.

#centcomcits #gditpriority

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