Field Benefits Counselor

2 weeks ago

Lewisville, United States Aon Full time

Aon Is Looking For Field Benefits Enrollment Counselors

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group. As a Field Benefits Enrollment Counselor you will report directly to the Enrollment Manager and will enroll clients face to face at their jobsite. *This role will require travel across various states within the US*

A Seasonal Benefit Enrollment Counselor

Job Responsibilities:

Enrollment Counselors will work in person with our clients in a variety of states across the US, completing face to face benefit enrollments. Our Counselors assist employees with understanding and making their medical and voluntary benefit elections. There is no sales required in this position. Counselor duties include entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys. Elevate the benefit knowledge and enrollment experience of the nation’s workforce. Proficient in the benefit enrollment cases which have been assigned. Ability to communicate and enroll multiple cases. Explain and enroll employees in core benefits. Explain and enroll employees in voluntary benefits. Polite and courteous to all customers and staff. Maintain a professional demeanor at all times. Adhere to all work and break schedules. Required to work virtual flexible schedules (day or evening), based upon workload and client requirements. Communicate information thoroughly and perform work completely and accurately. Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer. Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits. Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed. Ensure all enrollment information is saved correctly, even if a partial enrollment was completed. Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses. Performs all other related and compatible duties as assigned. Regular and predictable attendance required Required to attend virtual orientation training and specific case training. Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities. Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.

You Bring Knowledge and Expertise

Required Experience:

Experience in Customer Service and/or sales experience in person and/or over the phone. Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy. Ability to work in a team environment. Ability to work a flexible hours which could include on call overnight Ability to travel/be on the road for days to weeks at a time

Preferred Experience:

3 + years of experience in Customer Service and/or sales experience in person and/or over the phone. Specialized background in HR, and benefit plans Bi-lingual Spanish

Salary range or hourly pay range for the position

The hourly pay range for this position is [$23.75 to $30] per hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is not eligible to participate in one of Aon’s annual incentive plans

Education:

High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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