Business Process Analyst

2 months ago

San Francisco, United States eTeam Inc Full time

Duties:

• Analyze current Marketing processes and metrics to provide insights and recommendations for improvements, updating and maintaining documentation on process improvements and performance.

• Perform data gathering, root cause analysis, improvement plans and appropriate process control changes.

• Analyze and document dependencies between new and existing processes and identify opportunities for improvements.

• Serve as a change agent for transitioning business stakeholders to new ways of working.

• Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to stakeholders and management.

• Help with mentoring other team members (will not have any direct reports).

• Identify potential roadblocks/obstacles and escalate issues as needed.

• Serves as a catalyst for continuous business process improvement.

• Maintain the governance and quality of all process deliverables in a centralized process map repository.

• Apply process change management practices with the understanding of and assessing the impact of the change and ensuring that all changes are formally approved and acknowledged by all stakeholders affected.


Skills:

Hands on experience working with Marketing, Marketing Operations, Brand and Creative teams

Demonstrated business process improvement experience (DMAIC). Lean Six Sigma Black Belt Certification a plus.

• Working knowledge of Business Process Model and Notation (BPMN, EPC, BPEL) and expertise in business process improvement, documentation, process mapping and process design.

• Proven ability to accurately produce detailed process flow designs, document key metrics, and produce supporting cost/benefit analysis.

• Ability to understand and work with technical concepts and creatively apply these concepts to process innovation and business efficiency.

• Ability to design target operating models that satisfy strategic needs, customer needs, business needs, and decisions made using data.

• Strong stakeholder management, analytical, workshop facilitation, interviewing, project management, and creative problem-solving skills.

• Strong team-player with proven ability to effectively work with and influence various business functions within an organization.

• Ability to work in a team-based model, partnering with team members to drive initiatives to completion in a fast paced, highly matrixed environment.

• Proficiency with Lucidchart, Smartsheet, Microsoft Office Suite, as well as process mapping and analysis tools.

• Experience with Process Mining tools a plus.

• Design thinking experience a plus

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