IT Systems Engineer

2 weeks ago

Seattle, United States Abacus Service Corporation Full time
Sound Transit IT Temporary Contractor Request Form

Please note, this is a 12 month engagement

This will be a hybrid on-site (30%) and remote (70%) position.

Assignment: IT Systems Engineer (Server) Category/Level*: Category B: IT Network and Server Engineering, Level 2 Term of Assignment: 12 months Rate Range: [Minimum Midpoint] General Summary: Under general direction, plans, develops, and implements the Agency's local and wide server infrastructure in area of assignment; installs, configures, maintains, and administers Agency servers to ensure the availability of services; coordinates assigned activities with other divisions, departments, and outside agencies; troubleshoots and resolves
server related errors, issues, and warning messages as needed; and performs technical support duties to assigned area of responsibility ensuring quality of work meets the standards set forth by the Agency. Essential Functions:
  • Addressing vulnerabilities flagged by monthly infosec scans.
  • Developing documentation and protocols to rectify infosec-identified vulnerabilities.
  • Managing incident tickets promptly and effectively.
  • Handling service requests from IT Business Partners and Agency customers, including server setups, OS and application troubleshooting, access requests, and assisting with server-related tasks for other departments.
  • Undertaking server system administration duties, including performance monitoring, account security management, application, and user management, and identifying and addressing security risks.
  • Administering and upkeeping Active Directory (AD) security groups, ensuring appropriate access to critical systems, conducting AD cleanup, and establishing procedures for AD object management.
Deliverables: The primary deliverable is to address the current outstanding infosec vulnerabilities and establish a documentation and process framework for their ongoing maintenance. This includes setting clear timelines for addressing each vulnerability and implementing metrics to gauge progress. Secondly, provide support in managing incident responses and fulfilling service requests delegated to the team. Special / Additional Qualifications (Over Role/ Category Level) Education & Experience:
  • 4yrs of experience in supporting server, storage technologies.
  • 4yrs of experience in supporting latest versions of Windows operating systems and virtualization.
Required Licenses or Certifications: N/A Specific Qualifications,
  • Proficiency in installing, configuring, and managing server hardware and operating systems (e.g., Windows Server, Linux).
  • Experience with storage technologies such as SAN (Storage Area Network), NAS (Network Attached Storage), and DAS (Direct Attached Storage). This includes
Knowledge, and Skills: configuring RAID arrays, managing storage allocation, and implementing backup and disaster recovery solutions.
  • Familiarity with virtualization platforms like VMware vSphere, Microsoft Hyper-V, for server consolidation and resource optimization.
  • Knowledge of scripting languages (e.g., PowerShell, Python) to automate routine tasks and streamline operations.
  • Awareness of security best practices for server and storage environments, including access controls, encryption, and vulnerability management.
  • Strong problem-solving skills to diagnose and resolve server and storage-related issues efficiently.
  • Effective communication, teamwork, and the ability to collaborate with cross- functional teams are essential. Additionally, a proactive approach to learning new technologies and staying updated with industry trends is highly valued.
Physical Demands/Work Environment:
  • Work will be performed in a standard office environment and via a remote office. Estimated 70% of work can be completed via remote office, and 30% onsite.
Sound Transit promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
It is the responsibility of all employees and temporary staff to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

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