Patient Care Facilitator

4 weeks ago

Maple Grove, United States North Memorial Health Full time

About this position

The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

Education

• Associates Degree in Nursing; Bachelor's Degree in nursing preferred.

Experience

• 3-5 years nursing experience in a Neonatal Intensive Care Unit is required. 
• Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations.
• Previous experience and participation in care coordination and quality management activities preferred.
• Solid PC skills to include electronic medical record, MS applications, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.

Licensure/Certification

• Current licensure and registration as an RN in the State of MN.
• Current BLS certification for all areas of nursing practice required.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove

Hours per two week pay period: 60

Shift: Nights 12 hours

Weekend Requirement: Every 3rd Weekend

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefits: Yes

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