Staffing and Retention Coordinator

2 weeks ago

Spartanburg, United States Comfort Keepers Full time

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors?  Do you love building and maintaining working relationships with others that improve their quality of life?  If so, a Staffing and Retention Coordinator position with Comfort Keepers is for you 


Comfort Keepers is a leading provider of in-home senior care in the upstate of South Carolina and foothills of North Carolina. Our 17-year-old home care company based in Spartanburg, SC is seeking a Staffing and Retention Coordinator to join our caregiving family


Position Summary:

The Staffing and Retention Coordinator provides continuity of care for our clients by ensuring they receive the highest quality of care. The Staffing and Retention Coordinator is responsible for customer service and relationship management to ensure our clients and caregivers are extremely satisfied. This position must orchestrate, monitor, and supervise our client’s care and communicate their needs to all team members, providers, and family members. They are also responsible for covering all service requests and resolving client issues. The Staffing and Retention Coordinator also provides analysis, guidance, and recommendations around retention. 


Benefits:

  • Competitive Hourly Pay
  • Paid Time Off
  • Medical, Dental & Vision Plans
  • 401K
  • Paid Holidays
  • Direct Deposit
  • Referral Program


Staffing and Retention Coordinator – Responsibilities

  • Proactively manages the ongoing client relationship.  Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance.  Anticipates needs and advises families.
  • Responsible for researching, planning, and executing effective strategies that will lead to enhanced retention.
  • Aids in the training of all new caregivers and adheres to all processes established by the Director of Recruiting and Retention, to ensure that Comfort Keeper's retention plan is executed properly. 
  • Selects and apportions work among caregivers based on skills, performance and overtime requirements.
  • Identifies and makes recommendations regarding any safety concerns of caregivers or clients.
  • Assists with regular and routine assessments of current clients, including identifying and making recommendations regarding any safety concerns.
  • Directs field staff and follows up appropriately after new assignments are complete.
  • Coordinates care with Client Care Team, External CC, Family Members, and other care providers. 
  • Reviews daily care logs to ensure we are delivering the highest quality of care. Initiates care coordination process based on information gathered in the notes with the necessary parties' including the External CCs, and documents accordingly.
  • Follows all office communication and documentation protocols to ensure excellent service is provided to clients and staff.
  • Identifies potential issues and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.
  • Must be able to work under time pressure and manage multiple demands simultaneously.
  • Participates in the on-call rotation on a rotating basis.  While on-call, handles all client and caregiver issues.  Conducts all new client intake as needed.

Qualifications:

  • High School diploma required
  • Bachelor’s Degree is plus, but not required
  • Healthcare industry experience a plus, but not required
  • Customer service-related experience a plus, but not required


Knowledge, Skills, Abilities:

  • Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.  Will need to master additional software as well. 
  • Excellent interpersonal skills.
  • Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.
  • Ability to maintain a high level of confidentiality.
  • Excellent organizational skills.
  • Must possess above average human relations, customer service, problem solving, and organizational skills.  Extreme attention to detail is essential.
  • Excellent telephone and communication skills are necessary.  Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
  • Positive and professional attitude.
  • Strong relationship-building skills with people from diverse and varied backgrounds and education levels.


Join the Comfort Keepers family Apply today

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