Support Specialist

3 weeks ago

Berwyn, United States Envestnet | Yodlee Full time

We are seeking candidates who have an enthusiasm and commitment to provide a "Best in Class" client service experience to our Asset Manager partners. The primary role of the Manager Services department is to support Envestnet’s asset manager partners by facilitating demonstrations of and responding the inquiries about the Envestnet platform. 

Job Responsibilities: 

Provide training, demonstrations, and support related to the Envestnet platform utilized by asset managers to maintain Model portfolios Explain process flows, best practices and responsibilities to both new asset managers as well as those that have been on the Envestnet platform for some time Respond to all types of inquiries from asset managers and their vendors related to Envestnet and its platform via email and telephone based upon service levels of the department and with the thoroughness required to ensure understanding and avoid errors Review new manager setup documents for accuracy, relevance and completeness for submission to setup team for prompt platform availability and retain documentation in a centralized location for periodic review and auditing. Effectively track the various statuses of new portfolios across all stages of the on-boarding process and communicate updates to both internal and external interested parties. Establish and maintain strong and supportive overlay relationships to foster a cooperative environment in which to build and maintain strategic partnerships with our investment managers. Participates in root cause analysis to correct and/or prevent deviations in processes and workflows. Proactively communicate to asset managers regarding topics such as model validation delays and other operational concerns Participate in projects when asset manager communication or Models are impacted (e.g., communication of changing account numbers) Load, maintain and query data related to manager or portfolio usage, performance, etc. Work directly with internal departments to resolve client firm issues/questions related to investment strategies according to departmental service levels Provide insight and training related to asset managers and strategies to new internal department personnel Interact with the Trading department when warranted to assist in solving complex trading issues Perform daily duties, including problem resolution using standard procedures and precedents Assist with solving issues that are without procedures or precedents and escalates to department manager when warranted Participates in special projects/other duties as assigned by Manager or other senior management personnel Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested.  As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.

Required Qualifications:

Bachelor’s degree in Finance or equivalent work experience required. Must have working knowledge of the securities industry, various types of investment vehicles, and trading methods. Understanding of quality control methods is a necessity. Must possess strong attention to detail and demonstrate the ability to work under pressure. Demonstrate skills to critically analyze information and make recommendations. Demonstrate ability to be able to adjust to changing priorities. Work as a member of a team with collaborative decision making. Must demonstrate professionalism and diplomacy and be able to work with a variety of personalities.

Preferred Qualifications:

At least 2 years of experience in the financial services or related industry preferred. Client service experience a plus. Working knowledge of Microsoft Office suite of tools; Excel proficiency a plus.

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