Bilingual (Licensed) P&C Insurance Claims Representative

Found in: Talent US C2 - 3 weeks ago


Columbia, United States WNS Global Services Full time
Job Description
  • Receive Inbound calls assist Agency and Insurers with their queries related to the policy/claims.
  • No Sales required
  • P & C license or Adjusters License for resident state and the the ability to obtain epicortical license in state of Florida within 30 days.
  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines.
  • Educates and promotes Self Service options.
  • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Capable of achieving call center performance metrics and targets.
  •  Able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Works independently and seeks Supervisor support when necessary.

Qualifications
  •  High School Diploma or GED equivalent
  • 1-2 years in a customer support role, preferably in a call center or customer service environment required
  • Proficient using Microsoft Suite
  • Excellent organizational, written and verbal communication skills
  • Insurance Experience is a MUST Property and Casualty Insurance License or Adjusters License Required  
  • Must take calls in both English and Spanish 

Additional Information

 

Benefits(based on individual elections)

  • Competitive Salary based on experience
  • Medical/Dental/Vision
  • Employer Paid Life Insurance and Short/Long term disability insurance
  • 401(k) with Employer Match
  • Generous PTO (15 days in your first year)
  • Working Hours: Monday – Friday 8:30pm – 5:00pm EST


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