Coordinator, Membership

ESSENTIAL FUNCTIONS

: Responsible to greet members and visitors according to association member and customer service guidelines. Responsible for the administration of branch membership retention processes and activities (' survey). Utilize YMCA Sales Training Techniques () Responsible for the maintenance of accurate sales management records (; daily, monthly sales reports). Responsible for the development and maintenance of a prospect lead generation and follow-up system for guest passes, walk-ins and member referrals (). Process payments and association record keeping according to association procedures. Maintain records of member / customer feedback and complaints and resolution status. Responsible for scheduling front desk staff and ensuring adequate coverage at all times.

QUALIFICATIONS:

Education: High School diploma or GED required, Associate Degree preferred.

Experience: 2 years' experience in sales techniques & cash management, customer service, or member services required.

Certification(s) and Requirements: CPR and First Aid certification and Safety training required within 90 days of hire.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is expected to meet the physical requirements of the position, which may include, a frequent amount of sitting, standing and walking, reaching, stooping, kneeling, bending Occasionally lifting and/or moving up to 50 pounds.

WORK ENVIRONMENT:

Maintain a clean and orderly work environment. The noise level in the work environment is usually moderate to noisy. May be required to work outside and on occasion may encounter inclement weather.

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. That's why we offer an exceptional package that includes:

A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare). Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee. Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation. YMCA of Greater Cleveland

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