BASIC FUNCTION:

This role requires a true team player who values organizational success over personal gain. The Aquatics Support (AS) is responsible for assisting in day-to-day operations in the Aquatics Department. Responsible for; client communication, scheduling open shifts, and employee and client engagement. 

RESPONSIBILITIES:

Scheduling :

· Responsible for editing and monitoring employee schedules

· Responsible for managing any open shifts within the schedule, and finding staff to fill open shifts

Personnel Management:

· Communication/feedback with employees

o Praise/Discipline

o Coaching, mentoring, development

o Escalation of employee issues and/or concerns 

· Quality control 

· Appropriate chain of responsibility for escalated client issues

Administrative:

· Responsible for answering office phone; ability to filter 80% of phone calls

· Responsible for data entry. Training will be given on platforms used

Additional: 

· Responsible for managing the department when management is out of the office

· Promote customer service-oriented staff

· Maintain thorough knowledge of company policies and department procedures/policies

· Additional responsibilities that may be assigned

Job Complexity:

· Ability to assist in supervising a team of 200+ employees

· Ability to change priorities quickly

SKILLS/BEHAVIORS:

Essential:

· Strong client service 

· Strong communication skills, written, verbal, and public speaking, including active listening

· Excellent interpersonal skills and is energetic, and driven

· High level of attention to detail

· Ability to multi-task and prioritize in a high-volume cyclical environment

· Ability to work independently and take initiative

· Comfortable operating in an environment of continual change

· Knowledge of MS Office suite of software including (Word, Excel,) and Google Workspace

· Ability to address performance issues in a timely and professional manner

· Possess integrity and the ability to hold self and others accountable

· Openness to critical feedback and suggestion

Preferred:

· Timekeeping and scheduling software

EDUCATION/TRAINING :

Essential:  

· High school diploma, GED, or in the process of obtaining High school diploma or GED. 

EXPERIENCE:

Essential:

· A minimum age of 17 years of age

· Valid driver’s license with safe driving record – to drive company vehicles

Preferred:

· 1+ years lifeguarding 

· A minimum of one (1) year manager experience

· American Red Cross Lifeguard Certified

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