Customer Service Representative

3 months ago

Spartanburg, United States U Trust Insurance Agency LLC Full time

About Us:

U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 22 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. We currently have a thriving office in Spartanburg, SC, and are seeking a dedicated and passionate Customer Service Representative to join our team at this location.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.

Responsibilities:

  • Respond promptly to client inquiries and requests received via phone or email.
  • Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
  • Issue certificates of insurance and verify coverage as needed.
  • Provide accurate information regarding insurance products, coverage options, and policy details.
  • Assist clients with policy renewals, updates, and changes.
  • Process insurance applications, claims, and payments efficiently and accurately.
  • Investigate and resolve customer complaints and concerns with empathy and professionalism.
  • Handle administrative tasks and documentation related to customer interactions.


Requirements:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven customer service experience in a similar role (insurance industry experience is a plus).
  • Excellent communication skills, both verbal and written.
  • Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using computer systems and software for data entry and customer interactions.
  • Friendly, positive, and professional demeanor.

Career Growth:

At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.

Schedule:

The work schedule for this position is Monday to Friday, from 7 am to 3 pm, in our Spartanburg, SC office.

Benefits:

  • Competitive salary commensurate with experience.
  • Paid time off and holidays.
  • Ongoing training and career development opportunities.

Trial Period:

The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.

How to Apply:

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. While experience with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe they have the skills and qualifications for this position.

Please submit your resume and a cover letter detailing your relevant experience for the above mentioned position.

Note: We appreciate all applications, and we will thoroughly review each one to identify the best fit for the position. Only shortlisted candidates will be contacted for further steps in the hiring process.

  • Customer Service Representative

    4 days ago

    Spartanburg, South Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet...

  • Customer Service Representative

    4 weeks ago

    Spartanburg, South Carolina, United States Churchs Chicken Full time

    Customer Service RepresentativeAt Church's Chicken, we're looking for a Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for providing exceptional customer service, taking and filling customer orders, and ensuring a positive dining experience for our guests.Key Responsibilities:Greet customers with a smile...

  • Customer Service Representative

    2 weeks ago

    Spartanburg, South Carolina, United States Public Storage Full time

    Job Title: Customer Service RepresentativeAt Public Storage, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job Summary:We are looking for a skilled and enthusiastic individual to provide exceptional customer service and support to our customers. As a Customer Service Representative,...

  • Customer Service Representative

    1 month ago

    Spartanburg, South Carolina, United States Churchs Chicken Full time

    Customer Service Role at Church's ChickenWe're seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative at Church's Chicken. As a key member of our crew, you'll be responsible for providing exceptional service to our customers, ensuring a positive dining experience that keeps them coming back.Key...

  • Customer Service Representative

    1 week ago

    Spartanburg, South Carolina, United States Founders Federal Credit Union Full time

    Customer Service RepresentativeAre you looking for a part-time opportunity to work in a dynamic and customer-focused environment? Founders Federal Credit Union is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our members, handling transactions,...

  • Customer Service Representative

    1 week ago

    Spartanburg, South Carolina, United States Sud Stop Full time

    Customer Service RepresentativeAt Sud Stop Car Wash, we're looking for a Customer Service Representative to provide a safe, speedy, clean, and friendly experience to our car wash customers. As a key member of our team, you'll be responsible for increasing sales and providing exceptional service to our customers. We offer a competitive benefits package,...

  • Customer Service Representative

    2 weeks ago

    Spartanburg, South Carolina, United States Guy Roofing Full time

    Job Title: Call Center RepresentativeAt Guy Roofing, Inc., we are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling calls from new and existing customers regarding a variety of requests.Key Responsibilities:Provide exceptional customer service and...

  • Customer Service Representative

    16 hours ago

    Spartanburg, South Carolina, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys. Your responsibilities will...

  • Customer Service Representative

    3 weeks ago

    Spartanburg, South Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Customer Service Representative

    4 days ago

    Spartanburg, South Carolina, United States Applied Industrial Technologies Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Applied Industrial Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting them with their industrial needs, and ensuring their satisfaction with...

  • Customer Service Representative

    4 weeks ago

    Spartanburg, South Carolina, United States Camping World Full time

    Customer Service RepresentativeCamping World is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Coordinate front desk activities, including answering and...

  • Customer Service Representative

    1 month ago

    Spartanburg, South Carolina, United States Applied Industrial Technologies Full time

    {"title": "Customer Service Representative", "description": "Job SummaryAs a Customer Service Representative at Applied Industrial Technologies, you will play a critical role in providing exceptional customer experiences and driving sales growth. This is a unique opportunity to work with a global leader in industrial distribution, where you will have the...

  • Customer Service Representative

    1 month ago

    Spartanburg, South Carolina, United States Utrust Insurance Agency LLC Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a dedicated and passionate Customer Service Representative to join our team at U Trust Insurance Agency LLC. As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication...

  • Customer Service Representative

    2 months ago

    Spartanburg, South Carolina, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Customer Services Representative

    2 weeks ago

    Spartanburg, United States Circle K Full time

    Circle K - 8697 Asheville Hwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Spartanburg, South Carolina, United States Don Martin - State Farm Agent Full time

    Customer Relations RepresentativeAre you a people person with a passion for building strong relationships? Do you enjoy working with customers to understand their needs and provide solutions? If so, we may have the perfect opportunity for you!About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Representative

    2 months ago

    Spartanburg, South Carolina, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Customer Service Representative

    2 weeks ago

    Spartanburg, South Carolina, United States ReGenesis Health Care Full time

    Job Title: Call Center Customer Service RepresentativeJob Summary:ReGenesis Health Care is seeking a highly skilled and customer-focused Call Center Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional personalized service to our patients and clients through inbound...

  • Customer Service Representative

    2 weeks ago

    Spartanburg, South Carolina, United States Don Martin - State Farm Agent Full time

    Customer Relations RepresentativeAre you a people person with a passion for building strong relationships? Do you enjoy working with customers to understand their needs and provide solutions? If so, we may have the perfect opportunity for you!About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Representative

    1 week ago

    Spartanburg, South Carolina, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date...