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Telecom Engineer

3 months ago

Westerville, United States NavitsPartners Full time

Position: Telecom Engineer 
Location: Columbus, OH
Duration: 1 year

Job Description

We are seeking a detail-oriented IT Support and Documentation Specialist to provide maintenance and documentation support to information system users and IT specialists. The ideal candidate will have a robust knowledge of computers, electronics, and IT security principles, as well as hands-on experience with help desk software and technical writing.

Key Responsibilities

  • Maintenance and Support:

    • Enter meta-data into repositories.
    • Perform loading validation and execute unit or system test scripts.
    • Provide maintenance support for application software.
    • Develop, organize, file, and maintain platform-specific documentation.

  • Technical Knowledge:

    • Computers and electronics.
    • Oral and written communication tools and techniques.
    • Customer support and personal service.
    • Telecommunications (e.g., microwave, wireless, fiberoptic).
    • IT security principles and methods.
    • Client MCC 7500 Radio Console.
    • MARCS tower sites safety practices (e.g., HVAC, door alarms, etc.).
    • Operating systems installation and configuration procedures.
    • Network standards, protocols, and procedures.
    • Platform usage.
    • Capabilities of network equipment, including routers, switches, bridges, and related hardware.
    • Backup and recovery techniques.
    • Technical writing and documentation practices.

  • Technical Skills:

    • Reading comprehension.
    • Speaking.
    • Service orientation.
    • Installation.
    • Troubleshooting.
    • Critical thinking.
    • Systems evaluation and operational/systems monitoring.

  • Physical and Operational Abilities:

    • Transport items up to 50lbs.
    • Operate help desk software (e.g., Service Now, Remedy, IRIS, PowerShell, Genesis, UEM, Grafana, MS Office 365 apps).
    • Carry out instructions in written, oral, or picture form.
    • Understand technical manuals and verbal instructions.
    • Stay abreast of current technologies in the assigned IT area.
    • Deal with problems involving several variables in a familiar context.
Required Skills and Experience

  • Help Desk Software Experience:

    • Experience with Service Now, Remedy, IRIS, PowerShell, Genesis, UEM, Grafana: 5 years required.
    • Capable of high-level documentation and attention to detail in Service Now/ticketing solutions: 3 years required.

  • Core Competencies:

    • Service orientation.
    • Installation.
    • Troubleshooting.
    • Critical thinking.
    • Systems evaluation and operational/systems monitoring: 5 years required.