Clerk II
6 months ago
The Call Center Clerk is responsible for answering incoming calls in a professional manner, offering services to people with substance abuse, primary care and mental health questions and concerns and properly routing them to the next level of care.
SALARY RANGE
$24.50 - $27 per hour DOE
We offer a competitive benefits package:
Medical Insurance Dental Insurance Vision Care Plan Life Insurance Paid Holidays (12) Paid Vacation Time Sick Time 401(k) Retirement Plan Competitive wages Stability and career advancement Continuing Education Opportunities
HOURS
This is a full-time position with up to 40 hours per week.
CATEGORIES OF DUTIES
Provide clerical support to assigned Tarzana Treatment Centers, Inc. (TTC) department and/or staff. Responsible for inputting information into required data system. Filing of information in files and completion of necessary forms. Handling fax and copy functions as needed. Assists with the development of and submits accurate reports regarding on activities, and data reports on patient information or other TTC business interests as needed. Other duties as assigned by Supervisor, Director and/or Administration. Handle a large volume of inbound and outbound calls in a timely manner Gather client information, treatment history, insurance information and log it in our patient database Follow "communication" scripts when handling different topics Communicate and work effectively with all team members and supervisors Data entry
LICENSES/CERTIFICATES
None
EDUCATION/EXPERIENCE
High School diploma or G.E.D. Two (2) years of college preferred. At least two (2) years data entry experience preferred. Computer skills required. Experience working with underserved populations helpful.
SETTING
Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.
EQUAL OPPORTUNITY EMPLOYER
Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.
ADA REQUIREMENT
Tarzana Treatment Centers, Inc. supports the American with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.
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