Auto Servicing Specialist I
3 weeks ago
As an Auto Servicing Specialist, you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.
Pay: $22.00/ hour
What You’ll Do:
Interact with customers to answer questions, provide assistance, and process requests by phone and emailComplete welcome calls to new customersAnswer incoming customer calls regarding billing issues, service questions and general concernsProvide thorough and accurate documentation to customer accounts across our communication channelsIdentify areas of opportunity for optimizing results and improve customer satisfactionContribute to the improvement of training and development on a daily basisService accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needsCreate a positive customer experienceMaintain superior quality assurance resultsWhat We Look For:
2+ years of customer service experience required1+ years of experience in auto collectionsHigh School Diploma or equivalent required, Bachelor's or Associate's degree preferredWorking knowledge and experience with FDCPA and FCRA regulationsExcellent written and verbal communicationStrong analytical and problem solving skillsDemonstrated ability to multi-task and work in a fast-paced environmentFlexibility and ability to adapt to business needsCapability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skillsTeam oriented mindset.What We Offer You:
Great open office spacePaid time off (PTO)401K matchingComprehensive benefits package: Medical, dental, vision, life insurance & disabilityConveniently located in the heart of Downtown Phoenix close to light rail and public transportationPaid parking or platinum passNew Hire Training ProgramWellness Incentive ProgramKitchen fully stocked with snacks and beverages-
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