Audio Visual Technician ll

3 weeks ago

Atlanta, United States spelman college Full time

Position Summary

The AV Technician II is responsible for end user support of campus technology; primarily for audio visual systems, classroom technology and responding to requests submitted to the Spelman Technology Services help desk. Internal relationships include continuous contact with faculty, staff, students, and vendors. Essential Duties and Responsibilities Responds to technical problems as appropriate, addressing them in a timely manner. Documents work performed and issue resolution procedures within the ticketing system. Manages and coordinates the timely repair of Audio-Visual systems and equipment. Troubleshoots and repairs issues with Classroom Technology, Conferencing Technology, and Crestron systems. Maintains a high level of expertise in Audio-Visual technology and relationships with 3rd Party A/V Vendors. Leads Audio/Visual technical support for weekly Chapel Services and various Sisters Chapel events. Conducts Classroom Audio/Visual integrity checks and documents issues to be solved. Assists in help desk support and call intake. Required Qualifications Must have a minimum of three years of directly related experience and a high school diploma required or an equivalent combination of education and experience. High School diploma required. Essentials of AV Technology, Infocomm, and/or audio-visual mass controllers. Experience with Photoshop editing application required. Must be familiar with web and video conferencing and video streaming. Highly skilled at explaining technical subjects to non-technical and technical customers. Maintains an awareness of state-of-the-art concepts, practices, and technologies and applies this awareness to his/her work. Understands the purpose and operations of other teams within STS. May help team members and/or customers clarify somewhat complex problems or situations. Ability to identify and resolve issues (e.g., technical, disagreements, business concerns) within a group. Ability to negotiate needed actions, using established precedents. Ability to recommend new procedures affecting several teams. Demonstrated ability to prioritize tasks to be completed in the short term. Ability to identify complex, multi-faceted problems and takes immediate action to address them. Knows and follows standard operating procedures.Must be able to establish and maintain a strong collaborative relationship with students, faculty, staff, and other constituents with diverse and often competing priorities. Must possess excellent written and oral communication skills and demonstrate a high degree of professionalism and diplomacy. Must possess the ability to develop and negotiate contracts with vendors in support of the College’s educational technology needs. Ability to balance competing short- and long-term goals in alignment with the larger area’s direction and objectives. Must display excellent administrative, organizational, and time management skills while operating in a fast-paced environment. Must possess a strong work ethic and be ready to work extremely hard executing strategic plans.

Self-motivated, positive attitude, mature personality, and being oriented are also necessary for success in this position. Ability to plan, direct and evaluate staff and information technology resources. Must have a team-oriented focus. Ability to conduct extensive research for the purpose of problem-solving and situation analysis.Must have intermediate skills and experience using Microsoft Office Suite (Word, Excel, and PowerPoint) and be internet savvy. Preferred Qualifications
Bachelor’s degree preferred Certifications, Licenses, Restrictions ITIL Foundation preferred AV certification preferred. A+ certification or industry-recognized equivalent Physical Demands
While performing the duties of this job, the employee is regularly required to: sit, walk, stand, use hands to handle A/V equipment, operate computers, talk, and hear. The employee is frequently required to: reach with hands and arms. The employee is occasionally required to: stoop, climb, lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to adjust focus. Shift Days % Travel Required 1% - 25% Full Time/Part Time Full-time Work Location/Schedule: This position requires onsite work and is not eligible for remote work. FLSA Non-Exempt Number of Vacancies 1 Anticipated Candidate Start Date Position End Date

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