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Retail Service Team Member- Birthday/Events Lead

3 months ago

Minneapolis, United States Michaels Full time
Store - MSP-MINNEAPOLIS/THE QUARRY, MNPlanifier, coordonner et tenir les événements (y compris les fêtes d’anniversaire pour enfants) dans un magasin Michaels afin d’offrir une expérience sans stress, amusante et engageante pour les clients. Offrir un service à la clientèle amical en aidant les clients à magasiner dans notre magasin et à trouver ce qu'ils recherchent. Veiller à ce que tous les clients passent à la caisse de façon rapide et amicale. Effectuer des tâches opérationnelles comprenant le déchargement des livraisons par camion et les tâches liées à la présentation des marchandises et le maintien des normes de rangement du magasin au besoin afin de respecter les promesses de notre marque.

Coordonnateur des événements

Planifier et coordonner plusieurs événements à la fois, ce qui comprend les fêtes d’anniversaire pour enfants ainsi que les autres cours d’artisanat ou événements. Engager la conversation avec les clients de tous les âges, de 4 ans à plus de 94 ans en créant un environnement amusant et créatif. Faire la démonstration de projets d’artisanat et fournir des instructions aux participants, peindre les visages et diriger d’autres activités. Préparer et mettre en place les ajouts aux fêtes d’anniversaire comme les sacs-cadeaux, les ballons, etc. conformément aux normes de l’entreprise. Informer les clients et les membres d’équipe en magasin des événements. Effectuer des tâches administratives comme répondre aux courriels, passer des appels et remplir des documents au besoin. Ajuster les plans et les événements en fonction de la rétroaction et des besoins des clients. Créer des plans de rechange ou des plans d’urgence à exécuter au besoin. Assurer la satisfaction des clients lors des événements programmés. Maintenir les normes de l’entreprise en matière de propreté et de sécurité. Installer, ranger et nettoyer avant et après chaque événement.

Service à la clientèle  

Aider les clients à faire leurs achats, à localiser les produits et à leur fournir des solutions. Offrir une expérience rapide et amicale à la caisse. Sensibiliser les clients aux avantages du programme de Récompenses et de la carte de crédit de marque privée et effectuer les inscriptions. Mettre les clients au courant du sondage Voix du client (VDC). Aider avec les processus omnicanaux, y compris les commandes achetez en ligne, ramassez en magasin (AEL/REM) et les commandes expédiées à partir du magasin (EXP/M). Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG). Effectuer le rangement et la gestion des marchandises. Effectuer les tâches d’optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tels qu’assignés. Soutenir les programmes de prévention des pertes et de sécurité. Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l’entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l’entreprise. Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l’engagement envers la vision et les valeurs de l’entreprise, projeter une image positive et servir de modèle pour les autres membres d’équipe. Être formé pour la vente et la production dans l’encadrement sur mesure. Participer aux activités quotidiennes de propreté du magasin, notamment (mais pas exclusivement) balayer, passer l'aspirateur, dépoussiérer et maintenir la propreté des toilettes.

Autres tâches affectées

Connaissances/compétences/habiletés préférables

Type d’expérience préférable requis pour le poste

Personnalité énergétique et enthousiaste. L’habilité à gérer le stress du travail et à interagir efficacement avec les autres, y compris les clients et les collègues de tous les âges est une fonction essentielle de ce poste. Doit posséder d’excellentes qualités relationnelles. Doit avoir une expérience de travail avec les enfants et les événements pour enfants. Doit posséder de bonnes aptitudes en matière de communication écrite, verbale et non verbale ainsi que des habiletés relatives à l’écoute. Doit avoir des habiletés relatives à l’organisation, aux relations interpersonnelles et à la résolution créative des problèmes. Expérience de vente au détail ou de service à la clientèle requise.

Exigences physiques

Environnement de travail

Habileté à rester debout pendant de longues périodes. Habileté à se déplacer dans le magasin. Se courber, soulever, transporter, atteindre et s’étirer fréquemment. Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire. Si vous avez besoin d'aide pour accomplir ces fonctions essentielles de l'emploi, veuillez contacter votre supérieur hiérarchique afin que nous puissions entamer le processus interactif avec vous pour déterminer si un accommodement raisonnable est possible. Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l’extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l’atelier d’encadrement comporte une machine de coupe du verre et une presse à chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)


CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit . (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.