Bilingual Medical Call Center
5 months ago
Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.
Requirements:
Medical customer service, patient account resolution, insurance and/or call center experienceProfessional presentation with clear verbal communication, proper grammar and articulationExcellent listening, interpersonal, teamwork, problem-solving and research skillsHighly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environmentGood computer skillsExcellent documentation skillsDemonstrated stable work historyExcellent documentation skillsDemonstrated stable work historyBilingual-
Bilingual Medical Call Center Representative
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Uvalde, Texas, United States PFS Group Full timeJob Summary: We are seeking a highly skilled and bilingual medical call center representative to join our team at PFS Group. As a Patient Financial Services Specialist, you will be responsible for providing exceptional patient financial services to our clients via phone, email, and written communications.Key Responsibilities:Communicate with Spanish-speaking...
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Medical Call Center Representative
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Uvalde, Texas, United States PFS Group Full timeJob SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at PFS Group. As a Medical Call Center Representative, you will be responsible for providing exceptional patient financial services to our clients via phone, email, and written communications.Key ResponsibilitiesCommunicate with Spanish-speaking patients...
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