Customer Service Representative
7 months ago
Our Customer Service Representative will provide customer service to internal & external customers in a front-line call center service environment. He/she/they will transact customer orders, provides customer assistance/advice, process returns, enter complaints and performs problem resolution activities.
Has knowledge of CooperSurgical product line, prices, delivery, promotional mailings, and any other information that is needed to answer customer calls. Handle all incoming contacts from internal & external customers. Provide information and resolution to customer queries and issues. Do all necessary follow up that may stem from incoming calls. Enter all orders that come via phone, fax, email & EDI (Electronic Data Interchange), ensuring maximum customer satisfaction. Perform all task related to customer returns which includes data entry and follow up to make sure the product was returned by the customer and a refund issued by Accounting. Handle calls pertaining to product and service complaints and enter all relevant information into the complaint tracking system. Work closely with Product Surveillance team during investigation of the complaint and complete all follow up needed by Product Surveillance. Triage service & repair calls and provide level 1 support to resolve the issue or contact the appropriate department to help the customer with resolution. Maintains vigilance with respect to service objectives, such as incoming call queues, proper call conduct, fax/EDI order processing times, and processing accuracy. Acts as a point of contact for daily operational questions/information as it relates to a specific area of assignment. Maintains service documents/tools used by department (both on and off-line) for specific area of assignment. Alerts management in the event of problems with procedures, information, systems, or negative service situations in area of assignment. Gathers, compiles, and distributes information to better company operations when appropriate. Follows the schedule provided by the Supervisor and keeps non- work-related time to minimal. Performs other duties or assignments as required by management. Must have 3 plus years in a small (10-25 person) call center environment. Strong interpersonal and communication skills. Demonstrated the ability to work in a team environment. Ability to build relationships with a diverse variety of customers. Ability to multi-task with minimal supervision. Accurate data entry and strong organizational skills. Working knowledge of Microsoft suite of products including Excel, Word and Outlook. Strong knowledge about Microsoft Access & Excel a plus. Previous order entry, customer service or medical background a plus. Ability to interface with various levels of management.-
Customer Service Representative
1 day ago
Trumbull, United States Hoffman Energy Full timeAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...
-
Customer Service Representative
1 week ago
Trumbull, Connecticut, United States Kohl's Full timeAbout Kohl'sKohl's is a leading American department store retailer offering stunning products for the entire family.Job Summary:We are seeking an exceptional Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of Kohl's, providing top-notch customer service and creating unforgettable experiences for...
-
Customer Service Representative- Trumbull, CT
1 month ago
Trumbull, United States CooperSurgical Full timeCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative Customer Service Representative, Customer Service, Representative, Healthcare, Manufacturing, Retail
-
Trumbull, United States CooperCompanies Full timeJob DescriptionCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART...
-
Trumbull, United States CooperCompanies Full timeJob DescriptionCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART...
-
Customer Service Representative
1 week ago
Trumbull, Connecticut, United States Ulta Beauty Full timeAt Ulta Beauty, we're committed to delivering exceptional customer experiences. As a Lead Cashier, you will play a key role in our store's success by providing warm and welcoming service to every guest. Key responsibilities include:Key ResponsibilitiesPromptly acknowledging and greeting each guest entering the store.Completing select register open and close...
-
Sales Associate Representative
2 weeks ago
Trumbull, Connecticut, United States Sunglass Hut Full timeJob Title: Sales Associate RepresentativeAbout the Job:At Sunglass Hut, we are seeking a talented Sales Associate Representative to join our team. As a Sales Associate Representative, you will play a key role in delivering exceptional customer service and driving sales growth.Key Responsibilities:The ideal candidate will have excellent communication skills,...
-
Sales & Customer Service Associate
6 months ago
Trumbull, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Trumbull/Monroe: 51 Monroe Tpke, Trumbull, CT 06611 Do you have a passion for helping others? At the Massage Envy Trumbull/Monroe franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...
-
Retail Sales Associate
3 weeks ago
Trumbull, Connecticut, United States CVS Health Full timeAbout CVS HealthAt CVS Health, we're shaping the future of healthcare for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person's unique healthcare needs.Job SummaryThis Seasonal Retail Store Associate position is a limited-time employment opportunity to support increased...
-
Service Desk Analyst
8 months ago
Trumbull, United States Corserva Full timeCorserva, a national Managed IT Service Provider headquartered in Trumbull, CT is looking for experienced, technical individuals to join our team! GENERAL SUMMARY:The Service Desk Analyst is responsible for handling first level support of service requests. This relates to all technology, to include: Physical, Virtual, and Cloud workstations, servers,...
-
Customer Service Specialist
2 weeks ago
Trumbull, Connecticut, United States The Children's Place Full timeWhat We OfferWe offer a competitive hourly rate of $15.00 - $18.72 per hour, based on experience. In addition, we provide opportunities for career advancement, flexible scheduling, and a fun and supportive work environment.RequirementsA High School diploma or equivalent is required.Previous retail experience is preferred but not required.You must be at least...
-
Retail Sales Representative
4 weeks ago
Trumbull, United States Vanguard Temporaries, Inc. Full timeJob Purpose:Serves customers by helping them select products.Duties: * Welcomes customers by greeting them; offering them assistance. * Directs customers by escorting them to racks and counters; suggesting items. * Advises customers by providing information on products. * Helps customer make selections by building customer confidence; offering suggestions...
-
Retail Sales Representative
2 weeks ago
Trumbull, Connecticut, United States Old Navy Full timeAbout Old NavyOld Navy is a leading global specialty apparel brand that offers trendy and affordable clothing for men, women, and kids. As a Sales Associate at Old Navy, you'll be part of a dynamic team that drives sales and delights customers with exceptional service.Job OverviewThe Sales Associate role at Old Navy is an exciting opportunity to work in a...
-
AT&T Retail Representative
3 days ago
Trumbull, Connecticut, United States AT&T Full timeKey ResponsibilitiesAs an AT&T Retail Sales Consultant, your key responsibilities will include:Providing exceptional customer service and creating memorable experiencesUsing consultative selling techniques to drive sales growth and meet targetsWorking closely with customers to understand their needs and provide expert adviceParticipating in events and...
-
Retail Store Associate
2 weeks ago
Trumbull, Connecticut, United States The Children's Place Full timeKey ResponsibilitiesProvide fast, friendly, and accurate service at the cashwrap while educating customers on our products and services.Maintain appropriate stock levels and ensure that all sizes and styles are represented.FOLLOW COMPANY STANDARDS OF MERCHANDISE PRESENTATION, SIGNAGE, AND DISPLAY.SUPPORT AND MAINTAIN A NEAT, CLEAN, AND ORGANIZED STOCKROOM...
-
Retail Sales Representative
4 weeks ago
Trumbull, United States Vanguard Staffing Full timeJob Purpose:Serves customers by helping them select : * Welcomes customers by greeting them; offering them assistance. * Directs customers by escorting them to racks and counters; suggesting items. * Advises customers by providing information on products. * Helps customer make selections by building...
-
Call Center Representative
2 weeks ago
Trumbull, United States Hartford Healthcare Full timeDescription Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Mon-Fri Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare...
-
Guest Services Specialist
1 day ago
Trumbull, Connecticut, United States Spencer Gifts Full time**Join Our Sales Team**We are seeking a motivated and detail-oriented Guest Services Specialist to join our sales team at Trumbull Mall. In this role, you will be responsible for maintaining guest services, operating POS systems, and supporting the Store Management Team in various aspects of store operations.**Responsibilities:**Provide exceptional customer...
-
Sales Consultant
2 weeks ago
Trumbull, United States Vanguard Temporaries, Inc. Full timeJob DescriptionWe are seeking a skilled Sales Representative to join our team at Vanguard Temporaries, Inc.About the RoleIn this role, you will be responsible for providing exceptional customer service and sales support to our clients. You will work closely with customers to understand their needs and provide personalized solutions.Key...
-
Healthcare Manager for Resident Services
2 weeks ago
Trumbull, Connecticut, United States Maplewood at Southport LLC Full timeAbout the JobWe are seeking a skilled Licensed Practical Nurse to join our team as a Healthcare Manager for Resident Services at Maplewood at Southport LLC.Job SummaryThe successful candidate will be responsible for overseeing the implementation and delivery of resident care services, ensuring the highest level of customer satisfaction. This role requires...