Member Experience Specialist

5 months ago

Westminster, United States VASA FITNESS Full time

POSITION DESCRIPTION

POSITION TITLE: Member Experience Specialist (MES) or Aspiring Personal Trainer

FLSA STATUS: Hourly

COMPENSATION: Base rate of $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and work with a passionate, fun, and united team

We are proud to be a 'Great Place to Work' certified company

PURPOSE

If you are wanting to become a Personal Trainer, but are still working on your certification, our Member Experience Specialist position is the perfect role to get you started The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

DELIVERABLES

Demonstrates a genuine, kind attitude when interacting with Guests and Members. Greets guests and members with a smile, eye contact, and courteous tone. Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

COMPETENCIES

Strong verbal communication skillsDemonstrates professionalism: Is punctual and has a professional appearance.Comfortable with multi-taskingCan work with minimal supervision.Results-focusedUnquestionable personal code of ethics and integrity

QUALIFICATIONS

1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred1+ year working with and contributing to a successful team.1 + year sales experience preferred.Personal interest in health, wellness, fitness, and nutritionBilingual preferred (but not required)CPR preferred (but not required)Must pass a background check.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer

  • Member Service Specialist

    9 hours ago

    Westminster, United States Astiva Health Full time

    * The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing...

  • Member Services Specialist

    9 hours ago

    Westminster, United States Astiva Health Full time

    * The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing...

  • DISCHARGE SUPPORT SPECIALIST

    4 weeks ago

    Westminster, United States LifeBridge Health Full time

    DISCHARGE SUPPORT SPECIALIST Westminster, MD ...

  • Golf Equipment Specialist

    1 month ago

    Westminster, Colorado, United States PGA TOUR Superstore Full time

    Unlock Your Potential as a Studio Fitting SpecialistAt PGA TOUR Superstore, we're on the hunt for a talented Studio Fitting Specialist to join our team. As a key member of our staff, you'll play a crucial role in helping customers find the perfect golf equipment through personalized fittings.Key Responsibilities:Conduct thorough analysis of customers' swing...

  • Target Security Specialist

    2 months ago

    Westminster, United States Target Full time

    Target - 200 Westminster Mall [Asset Protection / Loss Prevention] As a Security Specialist at Target, you'll: Contribute to a team in the development of a secure work environment for all Target team members, temporary workers, vendors and visitors; Execute routines to identify and investigate theft; Help advance Assets Protection partnerships through...

  • Target Security Specialist

    1 day ago

    Westminster, United States Target Full time

    Target - 200 Westminster Mall [Asset Protection / Loss Prevention] As a Security Specialist at Target, you'll: Contribute to a team in the development of a secure work environment for all Target team members, temporary workers, vendors and visitors; Execute routines to identify and investigate theft; Help advance Assets Protection partnerships through...

  • Receptionist - Client Service Specialist

    2 months ago

    Westminster, United States CityVet Full time

    Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first...

  • Observation Specialist

    7 days ago

    Westminster, Maryland, United States LifeBridge Health Full time

    We are seeking a dedicated Observation Specialist to join our team at LifeBridge Health.Job SummaryAs an Observation Specialist, you will be responsible for providing continuous close monitoring for behavioral management or protective management observation. Your role may involve working with patients who require close supervision due to suicidal...

  • Experienced Toddler Educator

    1 month ago

    Westminster, Colorado, United States The Learning Experience #152 Full time

    Lead Toddler Teacher OpportunityWe are seeking a dedicated and passionate Lead Toddler Teacher to join our team at The Learning Experience #152. As a key member of our center, you will play a vital role in creating a nurturing and engaging learning environment for our young students.Responsibilities:Create a welcoming and stimulating classroom space that...

  • Customer Experience Manager

    3 weeks ago

    Westminster, United States Five Below, Inc. Full time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you...

  • Customer Account Specialist

    1 month ago

    Westminster, United States Ultimate Staffing Full time

    We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and A Account Specialist, Customer Experience, Business Operations, Specialist, Customer Service, Retail, Staffing

  • User Experience Designer

    2 weeks ago

    Westminster, United States Motion Recruitment Full time

    Title: UI/UX Designer 2Locations: Westminster, CO/ This role is a hybrid, requiring 2-3 days of in-office work.Estimated Duration: 12 months; possibility to be extendedNote: This role is open to W2 candidates only and requires local candidates based in the Westminster, CO area.About the Client:Join a global leader in the manufacturing industry, specializing...

  • User Experience Designer

    2 weeks ago

    westminster, United States Motion Recruitment Full time

    Title: UI/UX Designer 2Locations: Westminster, CO/ This role is a hybrid, requiring 2-3 days of in-office work.Estimated Duration: 12 months; possibility to be extendedNote: This role is open to W2 candidates only and requires local candidates based in the Westminster, CO area.About the Client:Join a global leader in the manufacturing industry, specializing...

  • User Experience Designer

    2 weeks ago

    Westminster, United States Motion Recruitment Full time

    Title: UI/UX Designer 2Locations: Westminster, CO/ This role is a hybrid, requiring 2-3 days of in-office work.Estimated Duration: 12 months; possibility to be extendedNote: This role is open to W2 candidates only and requires local candidates based in the Westminster, CO area.About the Client:Join a global leader in the manufacturing industry, specializing...

  • User Experience Designer

    2 weeks ago

    westminster, United States Motion Recruitment Full time

    Title: UI/UX Designer 2Locations: Westminster, CO/ This role is a hybrid, requiring 2-3 days of in-office work.Estimated Duration: 12 months; possibility to be extendedNote: This role is open to W2 candidates only and requires local candidates based in the Westminster, CO area.About the Client:Join a global leader in the manufacturing industry, specializing...

  • Mulesoft Integration Technical Specialist

    4 weeks ago

    Westminster, Colorado, United States Dahl Consulting Full time

    Job Title: Mulesoft Integration Technical SpecialistJob Summary: Dahl Consulting is looking for a skilled Mulesoft Integration Technical Specialist to join our team. The ideal candidate will have strong knowledge of Mulesoft Anypoint Platform, API management, and integration programming experience.Key Responsibilities:Provide production support for Mulesoft...

  • Store Team Member

    2 months ago

    Westminster, United States Sheetz Full time

    Sheetz - 1023 BALTIMORE BOULEVARD [Store Associate / Crew Member] As a Store Team Member at Sheetz, you'll: Serve as a hospitality ambassador by greeting customers and providing an excellent experience; Prepare quality food and beverage items in a fast & friendly manner; Complete customer transactions accurately and efficiently; Maintain a neat and clean...

  • Service Team Member

    2 months ago

    Westminster, United States El Pollo Loco Full time

    El Pollo Loco - 13850 Goldenwest St [Restaurant Associate / Crew Member] As a Service Team Member at El Pollo Loco, you'll: Greet and assist customers with their orders in a friendly and helpful manner; Process and assemble customer orders efficiently, ensuring accuracy and timeliness; Apply suggestive selling techniques to complete the customer experience...

  • Nurse Specialist

    7 days ago

    Westminster, Maryland, United States LifeBridge Health Full time

    Job Summary">The Registered Nurse (RN) at LifeBridge Health is a crucial member of the Nursing Department, responsible for delivering high-quality patient care. As a Nurse Specialist in Patient Care, you will work closely with patients and their families to address their unique needs.">Key Responsibilities:Develop and implement individualized care plans that...

  • Sr. IT Category Specialist | Procurement

    1 month ago

    Westminster, United States Maxar Technologies Full time

    Please review the job details below.We've got some exciting career opportunities at Maxar Intelligence! We're recruiting for a Senior IT Category Specialist to join our dynamic Procurement team.  As an IT Category Specialist, you'll manage major IT relationships supporting Maxar’s missions and will oversee the preparation, negotiation, and acceptance of...