Intern, Genesis Customer Experience

3 weeks ago


Fountain Valley, United States Hyundai Motor America Full time
Major Responsibilities:
Customer Feedback Data Analysis and Reporting:
  • Analyze and report on customer feedback trends using the Genesis Experience survey dashboard and reporting tools such as Alteryx, Tableau, and Microsoft Excel
  • Utilize data-driven insights to drive and recommend and implement improvements at all levels of the organization

 

Sales & Service Retail Experience Initiatives:

  • Develop comprehensive reporting to support and track ongoing in-retailer consulting, mystery shop, and evaluations
  • Leverage customer feedback and consulting results as well as field and retailer feedback to implement document process changes in national process guides

 

Training and Education:

  • Participate, support, and analyze results of in-retailer training events and web-based training events
  • Recommend digital and live training based on customer feedback and retail experience results
  • Partner with key stakeholders to develop and provide field-specific training

 

Miscellaneous:

  • Weekly meetings with CX & Training leadership on progress of programs
  • Field escalation cases from customer, retailer, and HQ teams for internal review and prep executive leadership communication

 

Requirements:

  • Bachelors Degree
  • Strong analytical skills with attention to detail.
  • Excellent communication skills both written and verbal.
  • Good organizational and teamwork skills.
  • Ability to multi-task.
  • Proficient in: Excel, PowerPoint, and Word.
  • Experience in forecasting and regression analysis preferred.

 

Compensation:

$25/hr 

 



  • Fountain Valley, United States Hyundai Motor America Full time

    **Manager, Genesis Marketing Fleet**: **Date**:May 17, 2024 **Location**: Fountain Valley, CA, US, 92708 **Company**:Hyundai Motor America At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. **_It’s time you rethink what you expect from an...


  • Fountain Valley, United States Hyundai Motor America Full time

    Hyundai Motor America focuses on ‘Progress for Humanity’ and smart mobility solutions. Hyundai offers U.S. consumers a technology-rich lineup of cars, SUVs and electrified vehicles. Location NHQ Purpose Play a critical role in supporting the delivery of marketing activations that support business objectives and drive measurable ROI. Responsible for...


  • Fountain Valley, United States Hyundai Motor America Full time

    **Assistant Manager, Customer Feedback & Analytics**: **Date**:May 16, 2024 **Location**: Fountain Valley, CA, US, 92708 **Company**:Hyundai Motor America At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. **_It’s time you rethink what you expect from an...


  • Fountain Valley, United States Hyundai Motor America Full time

    Hyundai Motor America focuses on ‘Progress for Humanity’ and smart mobility solutions. Hyundai offers U.S. consumers a technology-rich lineup of cars, SUVs and electrified vehicles. Location NHQ Purpose Support in the management of the implementation of Customer Experience programs that improve retailer performance and guest experience. Provide insights...


  • Fountain Valley, United States Antech Diagnostics Full time

    We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...

  • Public Affairs Intern

    4 weeks ago


    Fountain Valley, United States MWDOC Part time $17 - $19

    The purpose of the Intern Program is to introduce students to the working environment within the field or profession they are studying and to nurture their educational development leading toward undergrad or graduate programs.  This is a part-time, temporary position, limited to no greater than 1,000 hours per fiscal year (July 1 to June 30).  Hours are...


  • Fountain Valley, United States Hyundai Motor America Full time

    Hyundai Motor America focuses on ‘Progress for Humanity’ and smart mobility solutions. Hyundai offers U.S. consumers a technology-rich lineup of cars, SUVs and electrified vehicles. Location Fountain Valley, CA Purpose This position is a highly visible role within the Hyundai Motor North America (HMNA) Internal Audit team. The role is responsible for...


  • Fountain Valley, United States XtremeAIR Range Hood Full time

    Job DescriptionJob DescriptionOur company is selling kitchen range hood, stove, shower door, flooring,...-Business hour: Mon - Fri: 9:00AM to 5:30PM, Sat: 10:00 to 4:00PM**Responsibilities:**-Selling products in store- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner- Provide product information and assist...


  • Fountain Valley, United States Antech Diagnostics Full time

    Job DescriptionJob DescriptionPURPOSE OF JOB:The Internal Medicine Consultant is responsible for providing accurate, timely, professional and friendly peer-to-peer (veterinarian-to-veterinarian) medical consultation to Antech clients. Consultations may occur in any area of small animal internal medicine but generally focus on the diagnosis (test...


  • Fountain Valley, United States Experiential Group Full time

    Job DescriptionJob DescriptionWe are a small, but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive...


  • Fountain Valley, United States Experiential Group Full time

    Job DescriptionJob DescriptionWe are a small, but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive...


  • Fountain Valley, United States Experiential Group Full time

    Job DescriptionJob DescriptionWe are now accepting applications for a Full Time Customer Support Associate for our newest client. Be a part of an exciting, fun work environment while helping to develop the local market. The ideal candidate for the customer service role will be expected to deliver exceptional service to our clients and prospects. You will...


  • Fountain Valley, United States Experiential Group Full time

    When you think about important qualities for your next employer to have, do growth, originality, enthusiasm, and investment in people and infrastructure come to mind? If so, then our Entry Level Customer Service Representative team is the place for you. If you want to join an Entry Level Customer Service Representative team that values integrity,...


  • Fountain Valley, United States Experiential Group Full time

    Job DescriptionJob DescriptionWhen you think about important qualities for your next employer to have, do growth, originality, enthusiasm, and investment in people and infrastructure come to mind? If so, then our Entry Level Customer Service Representative team is the place for you. If you want to join an Entry Level Customer Service Representative  team...


  • Scotts Valley, United States Pacific Flow Swim School LLC Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFlexible scheduleFree uniformsOverviewPacific Flow Swim School Customer Experience Staff are the friendly faces and cheerful voices of our swim school. We are passionate about serving families and proactively finding solutions. We spend our shifts opening up the customer experience desk, doing a quick...


  • Scotts Valley, United States Pacific Flow Swim School LLC Full time

    Benefits: Employee discounts Flexible schedule Free uniforms Overview Pacific Flow Swim School Customer Experience Staff are the friendly faces and cheerful voices of our swim school. We are passionate about serving families and proactively finding solutions. We spend our shifts opening up the customer experience desk, doing a quick facility check, checking...


  • Fountain, United States Fountain-Fort Carson School District 8 Full time

    1. To enable students to derive the fullest possible educational experience from school by promoting their sense of self and by addressing psychological, behavioral and/or mental health difficulties through prevention, direct service, evaluation, and Psychologist, Intern, School, Evaluation, Education, Mental Health


  • Moreno Valley, United States Best Buy Full time

    **Outlet Customer Experience Specialist, Advisor - Job Details** **Outlet Customer Experience Specialist, Advisor** Share Job **Overview** Part Time Entry Level Store Associates The Sales Consultant Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will...


  • West Valley City, United States Five Below Full time

    Five Below - JobID: JR41278 [Department Manager] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while the Manager on Duty; Ensure all associates and managers are Wowing the Customer through personal contact with customers; Train the staff on the High Fives of Customer Service; Maintain the store...

  • Porter Lot Attendant

    1 month ago


    Fountain Valley, United States MSX International Full time

    Job DescriptionJob DescriptionSUMMARY·         To perform assigned porter functions for the HMA Vehicle Administration department in an efficient mannerESSENTIAL DUTIES AND RESPONSIBILITIESVehicle porters are primarily responsible for moving and parking vehicles in the NHQ parking lot to accommodate the needs of Vehicle Administration...