Intern, Genesis Customer Experience
3 weeks ago
Customer Feedback Data Analysis and Reporting:
- Analyze and report on customer feedback trends using the Genesis Experience survey dashboard and reporting tools such as Alteryx, Tableau, and Microsoft Excel
- Utilize data-driven insights to drive and recommend and implement improvements at all levels of the organization
Sales & Service Retail Experience Initiatives:
- Develop comprehensive reporting to support and track ongoing in-retailer consulting, mystery shop, and evaluations
- Leverage customer feedback and consulting results as well as field and retailer feedback to implement document process changes in national process guides
Training and Education:
- Participate, support, and analyze results of in-retailer training events and web-based training events
- Recommend digital and live training based on customer feedback and retail experience results
- Partner with key stakeholders to develop and provide field-specific training
Miscellaneous:
- Weekly meetings with CX & Training leadership on progress of programs
- Field escalation cases from customer, retailer, and HQ teams for internal review and prep executive leadership communication
Requirements:
- Bachelors Degree
- Strong analytical skills with attention to detail.
- Excellent communication skills both written and verbal.
- Good organizational and teamwork skills.
- Ability to multi-task.
- Proficient in: Excel, PowerPoint, and Word.
- Experience in forecasting and regression analysis preferred.
Compensation:
$25/hr
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