Store Director

JOB BRIEF
The Store Director has ultimate responsibility for the overall operation and profitability of the entire store and accomplishes this responsibility through the managers and employees in the store. The Store Director will work with department managers to ensure that employees are supervised and the entire store staff is well-trained and productive. The Store Director is responsible for continuously evaluating all departments and coaching department managers to maximize each department’s contribution to the store’s overall success.

PRIMARY JOB DUTIES
- Plan, organize, and direct store activities and follow up to ensure proper performance. Ensure that efficiency procedures are being followed consistently; review checklists, coach, and enforce adherence to established processes.
- Observe store conditions continuously for evidence of shrink, including spoilage, damage, poor inventory control, and theft; inform and coach department managers as to procedures to reduce shrink; ensure that proper security measures are in place; consult with Loss Prevention to decrease shrinkage in the store. Investigate any unusual or unauthorized activity in and around the store; enlist assistance from Loss Prevention. Regularly review back door procedures to ensure proper security; consult with Loss Prevention on necessary actions to improve security in the back room and back door.
- Review and approve action plans and merchandising plans for each department; monitor for follow-through; assess success of plan; coach department managers as needed in this area. Review each department to ensure that advertised sale items each week are available, priced correctly, and well-merchandised.
- Continuously monitor conditions in store and direct department managers to take remedial action when necessary to ensure company standards for cleanliness, presentation, and service are achieved. Maintain a super-clean store by enforcing sanitation procedures and exceptional housekeeping standards.
- Support and model safety in the store; set and communicate expectations with regard to working safely; continuously observe employee and management practices to ensure safety is an important part of every employee’s work; recognize and reward employees who consistently work safely.
- Assist department managers in effectively merchandising products. Cooperate with support staff and corporate staff in selecting merchandise to offer, vendors to patronize, quantities to purchase, and pricing and promotions of merchandise.
- Consult with department managers on the developmental needs of their employees and guide department managers in providing additional training opportunities for their employees. Responsible for coaching, training, and developing employees, especially department managers, to provide opportunities for future growth within the company. Develop and maintain a good working relationship with department managers; encourage them to build that same relationship with their staff.
- Conduct weekly meeting with department managers to discuss sales, merchandising plan, corporate strategy, corporate goals, and payroll.
- Partner with Assistant Store Manager to ensure open communication on all activities in the store; prepare Assistant Store Manager to step into Store Director’s position on a moment’s notice so that store operations will not falter. Ensure that Assistant Store Manager is ably handling position’s specific responsibilities—namely, overseeing the front-end activities, performing the functions of safety designee and hiring manager for the store.
- Review and approve all hiring decisions; follow up to ensure all new employees receive proper training and coaching in the first weeks of employment.
- Responsible for maximum utilization of store personnel; train department managers in the management areas to achieve this objective—effective scheduling, communication, counseling and evaluating performance—and follow up to ensure managers are regularly engaging in these management practices to achieve desired results.
- Facilitate the work of the Personnel Coordinator; ensure employees are receiving proper attention and answers to their questions; monitor daily activities and special projects to ensure they are accomplished efficiently and effectively and that the results are of the highest quality possible; observe time management and organizational skills and coach as necessary; identify and discuss developmental needs; engage Area HR Manager to assist with development as appropriate.
- Monitor activities and conditions in the booth; communicate with Manager of Booth Operations and Internal Auditor to determine compliance with procedures; monitor service levels in the booth; ensure that standards for service and compliance are met; assist booth manager to raise performance levels as necessary.
- Periodically evaluate department managers and others reporting to Store Director; base evaluation on job description and other assessment tools as well as on feedback from Merchandisers or other corporate contacts, peers, subordinates, and any customer feedback received.
- Investigate any personnel situations or policy violations that may have an adverse effect on the store’s operating performance or any situations that may require disciplinary action; dispense appropriate disciplinary action according to the company’s disciplinary policies; consult with Human Resources when appropriate.
- Enforce company policies and procedures in the store, including policies related to security and safety, company dress and grooming standards, and health standards. Ensure that all policies and procedures designed to protect the company’s assets are followed at all times; communicate policies and expectations to employees; observe employee actions for compliance; take action as necessary to correct behavior.
- Establish and communicate superior service standards and monitor to ensure that all store personnel are meeting expectations; observe employee interactions with customers and coach as necessary to achieve desired customer service levels.
- Responsible for preparation and achievement of store operating budget; coach and monitor department managers’ activities that drive profitability—effective merchandising to increase sales, controlling expenses, reducing shrink, and managing labor costs.
- Conduct periodic checks of competition to ascertain marketing strategy of competition; determine impact of competition on store’s success; adjust the store’s marketing strategy if deemed necessary.
- Responsible for store’s readiness for inventory each quarter; ensure that department managers are preparing their own departments for inventory by assigning and directing necessary work.
- Maintain all licenses required for store operation.
- Act as the company representative to the community. Maintain a professional, business-like manner in all community contacts.

Secondary Job Duties:
- Hold the department heads accountable for maintaining dress code standards. (i.e. name tags, personal hygiene, etc.)
- Respond to community needs within guidelines.
- Make recommendations for promotions as warranted.
- Ensure all equipment is functional and maintained to required safety and sanitation.
- Present favorable impression in dress, personal hygiene and business attitude.
- Ensure presentable appearance of internal and external areas of location.
- Other duties as assigned by management.

QUALIFICATIONS
- Must be 20 years of age.
- High School diploma or equivalent, some college would be helpful.
- Five years or more experience in retail or merchandising environment.
- Valid driver’s license and positive outcomes on annual Motor Vehicle Record reports.
- Strong interpersonal/customer service skills.
- Ability to display initiative and work with limited supervision.

COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:
- Occasionally-Sitting, carrying up to 50 lbs., pushing up to 150 lbs., lifting up to 50 lbs., pulling up to 150 lbs., climbing up to 6 foot height, balancing, stooping, kneeling, crouching, and smelling.
- Frequently- Bending, and reaching waist/overhead level.
- Continuously-Standing on tile/concrete, walking on tile/concrete, talking, seeing, hearing and manual dexterity.

Safety Risk Factors:
- Occasionally-Loud noise, slippery or cluttered floor surface, hazardous equipment, contact with sharp objects, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
- Frequently-Twisting of back and neck.

Other:
- Varied, irregular schedules.
- Working environment involves inside, outside, cold, heat, and wet/humidity.