Mgr, Access Services-FT-Day

2 months ago

Stafford Township, United States Hackensack Meridian Health Full time

Overview


“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.” 

Come join our Amazing team here at Hackensack Meridian Health We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more

The Patient Access Manager is responsible for all managerial functions related to Patient Access Services, including, but not limited to Inpatient, Emergency Department, Outpatient Registration, Bed Planning, Concierge Program, and Insurance Verification and Point of Service Cash Collection of their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Works closely with department supervisors and coordinators to ensure there are appropriate staffing levels at all times. Creates a positive five C's work atmosphere and fosters teamwork and cooperation by serving as a role model. Oversees the daily operations by ensuring workflows meet the organizational and Revenue Cycle Operational needs and proactively secures reimbursement and ensures quality customer service. Facilitates integrations with physician offices, and other hospital departments to support performance improvement and ensure accurate and timely reimbursement. Assists with training, coordination and implementation of new and/or updated departmental processes to ensure positive patient outcomes and maximum reimbursement. Must adhere to HMH Quality Standards to maintain a positive patient experience at all times. Responsible for facilitating integration with Physicians, Hospital Departments and Physician offices as it relates to the overall success of the Verification and Point of Service (POS) Collection process. Oversees Denial Management process to ensure a proactive approach to decrease overall Access related denials. Maintaining and enhancing the revenue generated for services provided, denial and bad debt prevention through the use of EPIC productivity and quality tools. Responsible for the day to day operation of the Inpatient Registration for the Johnson Rehabilitation facility and the Patient Financial Clearance for Shore Rehabilitation Institute.

Responsibilities

Oversees the daily activities of registration, point of service collection, and insurance verification to ensure compliance with Department standards. Educates all Patient Access/Concierge team members of any changes pertinent to job duties and responsibilities. Completes performance appraisals for all direct reports with input from the Director.  Develops/reviews weekly staffing matrix and informs Director of projected staffing deficits/excesses and suggests alternate staffing strategies. Reviews Time and Attendance System and inputs the staff schedules within the appropriate time frame and updates team member time cards as needed. Assists with daily reviews of all inpatients, outpatient and ED registrations for quality assurance, quantity and timeliness of work. Manages team collaboration with customers using tools, trending and results analysis for process improvement. Supervises and assists with the orientation of new employees as well as `re-evaluate' existing employees and brings forth any concerns to the department director for follow up plan of action.  Seeks ways to control costs without compromising patient safety, quality of care and service. Works closely and professionally with Nursing and Ancillary departments in an effort to maintain a team approach. Monitors closely the activities and functions in Bed Planning. Alerts appropriate parties of any issues and/or situations pertaining to the bed placement turnaround times. Reviews daily point of service cash collection for all applicable departments Provides oversight to the POS and Verification teams enhancing the current process and expanding to encompass all scheduled patients points of entry. Manages access operations to maximize revenue cash flow, ensures that the cashiering process at the facility follows identified protocol posting cash payments, providing change for multiple departments, armored car transactions and reconciliation at the end of the day. Resolves patient and employee conflicts with professionalism - taking corrective action in those situations requiring immediate intervention. Works flexible hours to oversee staff issues on the evening and weekends and is responsible for on-call coverage (alternating weekends with department Supervisors and Coordinator). Trains and educates new personnel for areas outside of Patient Access Services, as needed. Assists Director with policy updates. Stays current with all Access and Billing regulatory rules and processes. Oversee employee schedules that are maintained by the supervisors. Manages and/or assists in the recruitment, development and supervision of all team members. Establishes clear objectives tied to department and/or organizational strategic goals. Track, analyze and report on relevant data and metrics as needed and/or requested. Develop, recommend and/or implement actions or process improvements as appropriate. Involved in the development and/or management of budget for assigned areas. Regularly monitors key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations. Ensures all deadlines are met by the supervisors and coordinator.  Handles team member grievances and complaints. Makes decisions in a timely manner and upholds all administrative decisions with a positive demeanor. Responsible for team building and team development. Ensures that supervisors and the coordinator adhere to all Departmental and Hospital Wide Policies. Ensures delivery of excellent customer service resulting in positive and improving patient satisfaction scores for the department and Medical Center.  Fills in for the Director during absences if/when appropriate and applicable. Performs other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

Bachelor's Degree, or relevant and equivalent HMH experience. Minimum 5 years prior experience in Revenue Cycle Operations. Advanced knowledge of the health insurance industry, managed care issues, revenue cycle, and hospital IT systems. Prior registration, insurance verification and/or specifications experience.  Customer Service Oriented. Excellent written and verbal communication skills. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred: 

Advanced knowledge of various Revenue Cycle platforms, including those offered by EPIC. Excellent written and oral communication skills. Ability to multitask. 4. Medical Terminology knowledge. Prior registration/insurance verification/specifications experience. Detail-oriented with attention to detail. Proficiency with Google and/or Microsoft applications. Excellent analytical and interpersonal skills. Bilingual. 

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