Baggage Handler

Found in: Talent US C2 - 2 weeks ago

Warwick, United States ABM Industries Full time

Overview


Position Summary Details
The Baggage Handler provides support to the Baggage Service Office and is responsible for ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.

SHIFT AVAILABLE | 4AM TO 12:30PM

SALARY | $15/hr.

  • The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

  • ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members

Essential Functions
  • Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
  • Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings

Primary Duties and Responsibilities:

  • Ability to be empathetic, mindful, and helpful to customers who have been separated from the belongings
  • Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
  • Ability to read IATA tickets to determine flight departure times and connecting carriers
  • Screens all interline passengers prior to placing bags on the interline return belts
  • Ensures baggage tagging is correct
  • Direct and assist passengers with mis checked or short-checked bags
  • Handles misplaced/lost baggage claims and provides reports to Carriers
  • Evaluates customer’s need concerning airline locations
  • Can meet the Station’s attendance standards
  • Other duties as assigned
  • Maintain high levels of performance for customer service metrics including call logs, call quality, customer service feedback ratings, tracking, etc.
  • Maintain effective inventory control processes which includes monitoring and tracking of goods and supplies.
  • Working knowledge of workforce management practices and tools, e.g., scheduling software, ABM Clean monitoring software.
  • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Qualifications
  • Must be 18 years of age or older.
  • Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)
  • Customer Service Experience
  • 1 yr. of similar work experience