Sales & Service Site Supervisor

2 weeks ago

Fairfax, United States Dyson Full time

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the Role:

Track and monitor key performance indicators including Net Promoter score measurements to ensure high customer satisfaction levels

Work alongside center staff to repair products and help customers as needed

Identify and capture sales opportunities with new and existing customers to drive revenue and achieve conversion rates

Handle and resolve escalated service, repair and customer issues

Meet or exceed key performance indicators of service levels within service location

Arrange and manage site schedule to ensure optimal coverage

Supervise P&L, including shipping and labor costs, keeping within budget

Maintain a safe work environment by conducting daily quality assurance assessments and reviews

Collaborate to develop new product training and continued product knowledge

Ensure all process activity is communicated and Dyson service levels are understood

Continually evaluate training needs and opportunities to best support consumer repairs within the service center

Manage point of sales system and reporting functions

Capture and report any emerging product reliability and safety issues

Submit weekly required reports on service activities within the service center

Gain an understanding of the Dyson brand and uphold its integrity

About You:

3+ years product servicing and/or hands on repair experience preferred

Experience troubleshooting product faults and providing proper resolution

Experience analyzing numerical data to create action plans

Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus

Ability to supervise a small staff and manage P&L functions

Ability to build and maintain strong relationships with people at all levels of a business

Ability to work a flexible schedule including weekends, select holidays and required overtime

Ability to lift and move up to 50 lbs.

High School Diploma or equivalent required

Must be at least 18 years of age.

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

401K with up to a 4% match Company paid Life Insurance and AD&D Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time Pre-tax Commuter Benefits (applicable areas only) Generous Child Care Leave Program Wellness Program Employee Assistance Program Generous Dyson Product Discounts

Health benefits:

Multi-Level Healthcare Coverage Options Vision & Dental Coverage Company paid Short-Term and Long-Term Disability

​​


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

  • Site Supervisor

    1 week ago

    Fairfax, United States Integrity National Corporation Full time

    Job DescriptionJob DescriptionJob descriptionThe following summary is intended to describe the general nature and level of work performed. The statements below are not intended to be construed as an exhaustive list of responsibilities, knowledge, skills, and abilities for this position. SUMMARY:We are seeking a highly motivated and experienced On-Site...

  • Clinic Site Supervisor

    3 weeks ago

    Fairfax, United States Zion Restoration Counseling Services Full time

    **Site Supervisor Wanted in Fairfax, VA!** **MUST HAVE AN ACTIVE VA LPC LICENSE TO APPLY** **Hybrid Remote Schedule (4 days in-office required)** **Our Core Values**: **Zion Restoration Counseling Services** lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life. **Humility with...

  • Sales and Service Coordinator

    1 month ago

    Fairfax, United States Service Experts Full time

    Position Title: Sales and Service Coordinator Reports To: Sales Manager, Operations Manager, Office Manager, or General Manager Status : Full-time, Regular position Location Address : 8421 Hilltop Rd, Fairfax, VA 22031 Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team: Our team consists of the very best;...

  • Entry Level Sales Representative

    3 days ago

    Fairfax, United States EC Sales Firm Full time

    Job DescriptionJob DescriptionEdge Concepts Inc. is an expanding promotional sales firm looking for an Entry Level Sales Representative. We specialize in promotional sales campaigns for top-tier, nationally recognized companies. Due to our upcoming expansion plans, we are in immediate need of an energetic Entry Level Sales Representative to work with us,...

  • Entry Level Sales Representative

    2 days ago

    Fairfax, United States EC Sales Firm Full time

    Job DescriptionJob DescriptionEdge Concepts Inc. is an expanding promotional sales firm looking for an Entry Level Sales Representative. We specialize in promotional sales campaigns for top-tier, nationally recognized companies. Due to our upcoming expansion plans, we are in immediate need of an energetic Entry Level Sales Representative to work with us,...

  • Entry Level Sales Representative

    2 days ago

    Fairfax, United States EC Sales Firm Full time

    Job DescriptionJob DescriptionEdge Concepts Inc. is an expanding promotional sales firm looking for an Entry Level Sales Representative. We specialize in promotional sales campaigns for top-tier, nationally recognized companies. Due to our upcoming expansion plans, we are in immediate need of an energetic Entry Level Sales Representative to work with us,...

  • Sales and Business Development Representative

    3 days ago

    Fairfax, United States EC Sales Firm Full time

    Job DescriptionJob DescriptionEdge Concepts Business Development and Sales Team is at the very forefront of driving revenue, growth, and market share for industry leaders across the country. As trusted business partners, our mission is to connect brands with hard-to-reach consumers expanding their footprint, so they are the number one service provider in a...

  • Sales and Business Development Representative

    2 days ago

    Fairfax, United States EC Sales Firm Full time

    Job DescriptionJob DescriptionEdge Concepts Business Development and Sales Team is at the very forefront of driving revenue, growth, and market share for industry leaders across the country. As trusted business partners, our mission is to connect brands with hard-to-reach consumers expanding their footprint, so they are the number one service provider in a...

  • Supervisor Employment Services

    2 weeks ago

    Fairfax, United States HopeLink Behavioral Health Full time

    **PRS, Inc. is recognized as one of the 50 Best Nonprofits to work for in the US.** We are a community-based nonprofit organization that serves individuals living with behavioral health care challenges and individuals who face life crises. PRS offers a culture where employees enjoy coming to work, are accountable, and can excel in the services they...

  • Sales and Marketing Representative

    3 days ago

    Fairfax, United States EC Sales Firm Full time

    Job DescriptionJob DescriptionThe entry level Sales and Marketing Representative and their team will work directly with potential customers in order to establish a proper marketing plan, comprehensive solutions, and an outstanding sales pitch designed to fulfill a client's needs and goals based on the client's products, services, and promotions...

  • Sales and Marketing Representative

    3 days ago

    Fairfax, United States EC Sales Firm Full time

    Job DescriptionJob DescriptionThe entry level Sales and Marketing Representative and their team will work directly with potential customers in order to establish a proper marketing plan, comprehensive solutions, and an outstanding sales pitch designed to fulfill a client's needs and goals based on the client's products, services, and promotions...

  • Supervisor Employment Services

    1 month ago

    Fairfax, United States HopeLink Behavioral Health Full time

    Job DescriptionJob DescriptionPRS, Inc. is recognized as one of the 50 Best Nonprofits to work for in the US. We are a community-based nonprofit organization that serves individuals living with behavioral health care challenges and individuals who face life crises. PRS offers a culture where employees enjoy coming to work, are accountable, and can excel in...

  • Client Service Supervisor

    2 months ago

    Fairfax, United States VCA Animal Hospitals, Inc. Full time

    We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Managers and in collaboration with the Diretor of Client Service, the Client Service Superviso Client Service, Supervisor, Business Operations, Service, Manager, Client Relations, Animal Care, Retail

  • Estate Sales Associate

    3 days ago

    Fairfax, United States Blue Moon Estate Sales of Fairfax Full time

    Job DescriptionJob DescriptionEstate Sale AssociatesAt Blue Moon Estate Sales we pride ourselves in having the most friendly and helpful estate liquidators in the business. We search for individuals who are passionate about helping others and who want to share their passion with others. We are seekingEstate Sale Associates who are energetic, hardworking and...

  • Lead HVAC Service Technician

    1 month ago

    Fairfax, United States Cropp-Fairfax - Service Experts Full time

    Position Title: Lead Service Technician (Residential/Light Commercial) Reports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: CroppMetcalfeLocation Address: 8421 Hilltop Rd, Fairfax, VA 22031Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing...

  • Mobile Injury Response Technician Certified Nursing Assistant

    3 weeks ago

    Fairfax, United States On-Site Health & Safety Full time

    Have you enjoyed working as a CNA but wish your role involved more skills, better wages, and a viable opportunity for career growth? Look no further, we have an immediate opening for a Full-Time Mobile Technician. Utilize your current skill set to respond to injuries directly at the injured worker's job-site, and be part of a growing team. Military medics...

  • Sales and Service Coordinator

    1 month ago

    Fairfax, United States LVMH Full time

    Poste Sales and Service Coordinator Profil Job ID: 229317 Store Name/Number: VA-Mosaic District (1358) Address: 2921 District Ave Suite 140, Fairfax, VA 22031, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Services Coordinator At Sephora, we inspire our customers, empower people, and...

  • Sales and Service Coordinator

    4 weeks ago

    Fairfax, United States LVMH Full time

    Poste Sales and Service Coordinator Profil Job ID: 229317 Store Name/Number: VA-Mosaic District (1358) Address: 2921 District Ave Suite 140, Fairfax, VA 22031, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Services Coordinator At Sephora, we inspire our customers, empower people, and...

  • Guest Sales Specialist

    4 weeks ago

    Fairfax, United States Mr. Tire Auto Service Centers Full time

    Guest Sales Specialist As a Monro Guest Sales Specialist, you are responsible for providing a superior Guest Sales experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must...

  • HVAC Service Technician or Lead Technician

    1 month ago

    Fairfax, VA, United States Cropp-Fairfax - Service Experts Full time

    Position Title: Lead Service Technician (Residential/Light Commercial)   Reports To: Field Supervisor or General Manager  Status : Full-time, Regular position Why You Should Join the Service Experts Team? We provide our employees with the training, support and an opportunity for unlimited professional growth. Service Experts Company Perks and...