SUMMARY

Looking for a BDC Manager/Rental coordinator to join our growing service department.
You’ll work closely with clients, staff and upper management to ensure the highest level of customer service.

WE OFFER:

• Health, Dental, Medical
• 401K
• Paid Time Off

RESPONSIBILITIES

• Create, maintain and measure business development processes 
• Manage fleet of in-house rental vehicles
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole.  Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

 
REQUIREMENTS

• Digital marketing experience is required
• Previous dealership experience is a huge plus
• Superior communication skills, both oral and written
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Enthusiastic with high energy throughout the workday
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Must be willing to submit to a background check to employment.

About the Dealership

Mills Auto Group understands rapid growth in the automotive space.
Family-owned and operated for the past 18 years, we are proud to have grown from 1 store to 28.
Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves.
We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments.
We have quarterly and yearly employee appreciation events.
We participate in Degrees at Work and fund our employees’ college education  We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.