Shift Supervisor

3 weeks ago

Columbus, United States Sweetwaters of The Pointe at Polaris Full time

We are looking for a Team Leader dedicated to delivering excellent guest service, delicious beverages, as well as managing shift team members.
Leadership and supervisory experience required.

Compensation/Benefits

  • We offer a competitive hourly wage ($18.00 - $20.00, includes tips) and the opportunity for advancement that includes pay increases
  • Flexible work hours
  • Tight-knit team in a fun work environment

Immediate Supervisors

Owners

Responsibilities

Promotes and develops the Sweetwaters culture by:

  • Practicing, upholding and implementing Sweetwaters’ mission, vision and core values.
  • Ensuring drink recipes are followed and beverages are prepared with consistency.
  • Developing and nurturing a team environment while overseeing and ensuring tasks are completed.
  • Adhering to operating standards as set forth in the Team Member Manual.
  • Filling shifts and managing schedule changes.
  • Participating in cafe meetings, as well as one on one meetings with supervisors.
  • Timely informing supervisors of any team member, guest and/or café issues that require attention.

Team, Guests and Role

  • Motivates the Team to deliver excellent guest service and sets shift goals.
  • Directs Team members to execute their roles including side jobs while fostering an environment of teamwork.
  • Educates guests on beverage choices, as well as food options provided by local vendors.
  • Coaches the Team on educating guests on beverages and food, suggestive selling and prompting guests to join the loyalty program, i.e., Sweet Rewards.
  • Communicates with the Team by giving clear directions and follows up on completion.
  • Monitors guest flow and adjusts the shift staff as necessary.
  • Ensures the Team is informed of new information and changes as directed by supervisors.
  • Solves guest issues successfully and quickly.
  • Models exemplary behavior and attitude.
  • Manages each role and able to fill any role to run a smooth shift.
  • Verifies and inventories all shipments and product deliveries.
    Dates and rotates inventory.
  • Ensures great guest atmosphere including cleanliness.
  • Responsible for counting down the cash drawer with accurate documentation, as well as monitoring the Team for correct cash handling procedures.

Sweetwaters at the Pointe at Polaris is an equal opportunity employer.
We celebrate diversity in our team and our guests, and are committed to creating an inclusive environment for all.

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