Patient Service Representative.Fairlawn

Found in: Talent US C2 - 2 weeks ago

Fairlawn, United States University Hospitals Full time
Description

Essential Functions
  • Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
  • Representatives must use quality customer service techniques to ensure patient needs are met.
  • Maintain professional interpersonal skills with patients, physicians and co-workers.
  • Supports department operations as needed.
Required For All Jobs
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications

QualificationsEducation
  • High School Equivalent / GED . Required
Work Experience
  • 1+ years related experience as a Secretary/Receptionist Required and
  • Customer service experience preferably in the medical field. Required
Knowledge, Skills, & Abilities
  • Typing skills – 30 wpm. Required
  • Excellent verbal/communication skills. Required
  • Detail oriented. Required
  • Basic computer knowledge. Required
  • ICD9 coding and medical terminology. Preferred
Physical Demands
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

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