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Assistant General Manager
4 weeks ago
Description
Reports to: General Manager
Direct Reports: Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs)
FLSA Status: Full-time, Non-exempt - with additional Monthly Bonuses
PTO Eligible: Yes
Benefits Eligible: Yes (Medical/Dental/Vision, 401(k))
OVERVIEW:
The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..
The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. And, when s/he meets or exceeds established KPI metrics for these aspects of the job, s/he will earn a monthly bonus on top of regular wages.
CLUB4 seeks a future leader who is results-oriented and committed to quality service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.
Qualifications
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
2) Minimum certifications/education/experience level:
Some supervisory or leadership experience in a high-level customer service industry preferred. A High School Diploma or equivalent (GED) is required; a 2- or 4-yr degree or four years of supervisory experience is preferred. Must be CPR/AED certified.Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
Any work-related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of CLUB4 Fitness Human Resources or the Managing Partner.
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