Brunswick Boat Group

BASIC ACCOUNTABILITY STATEMENT

Support a multi-brand organization by reviewing, processing, and supporting the parts and accessories, and warranty program. Maintain business partnerships by working with dealers and suppliers in order to satisfy after-market accessories and warranty parts order needs.

DUTIES AND RESPONSIBILITIES

Primary:

Parts Order Management  

Process parts orders within designated scope  Process parts orders escalated from tier 1 staff as needed  Support audit of tier 1 parts orders  Create parts kits as needed  Create Purchase Order requests to vendors  Follow-up on vendor purchase orders  Research part pricing and acquisition

Parts Research & Relationship Management  

Receive and support dealer inquiries for part numbers and parts needs Support dealer parts and warranty inquiries  Process Return Goods Authorizations (RGAs) as neededWork with brand supply chains as needed in order to fulfill orders Work with brand teams as needed to validate and manage non-current/retired parts Work with brand teams as needed to align on parts quality 

Lead & Develop  

Provide position and dealer training support as needed  Support the Warranty Administration Certification training and inquiries as needed 

Secondary:

Warranty claims processing and inquiries as needed  Training as required to maintain and improve product knowledge and skillset  Other tasks, initiatives, and projects and assigned by manager 

JOB REQUIREMENTS

Skills and Capabilities:  

Effective verbal communication skills needed  Excellent follow-up skills  Highly skilled in interpersonal skills with an ability to connect with others over the phone and email 

Education and Experience:  

High School Diploma or GED required  Boating experience and knowledge of fiberglass and aluminum boats required  Familiarity with OBMS and Compass environment preferred  Familiarity with Salesforce.com environment preferred  Ability to quickly learn and navigate through software and online programs required  Must be flexible to work extended hours to support the requirements of the business Ability to work effectively in a collaborative, team environment within a matrix organization

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