Service Associate

4 weeks ago


Mount Ida, United States Shangri-La Full time

Shangri-La Singapore

PURPOSE / OBJECTIVE / SCOPE

Responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary, in accordance with the policies standards and guidelines

To manage the day to day operations in terms of executing play activities, assisting and interacting with guests to ensure a fun and safe guest experience , maintaining the areas, equipment and facilities cleanliness, tidiness and safety at buds, splash and all kids play space. 

To take an active part in greeting, service, telephone answering and general information giving to our guests in accordance with the policies, standards and guidelines established by Family Experience team and Shangri-La International Management. 

Attends to guest needs when it arises and inform the Team Lead on any guests issues together 

Supports and executes the marketing, promotions, partnership and activities of the Family Experience program

Prepares daily POS reports and attendance, incidents reports 

Hours of work will include evenings, weekends and public holidays, a condition, which is reflected in the grading of the post. 

Key Areas: 

Major Duties and Responsibilities  General Duties and Responsibilities  Relationships  Guiding Principles  Company Policies & Procedures  Training & Employee Activities  Grooming & Personal Hygiene  Attendance  Security & Safety  Lost and Found  Communication  Care of Equipment  Guest Service  Guest Complaints  Health, Safety and Hygiene (SFSMS/HACCP)  Environmental Awareness  Emergency Response  Cashiering 

Others 


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