Global Logistics Transcon Agent

4 weeks ago

Edison, United States Expeditors Full time

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.

Ensure efficient, cost effective and timely cargo movement Consolidate and route shipments based on profitability and customer expectations Coordinate pickups and deliveries of location shipments Ensure accurate and timely data entry into our operational system Follow up on and monitor active shipments for key shipment milestones Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities Ensure accurate and timely customer and service provider billing Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting. Contribute to maintain good relationships with service providers, customers and other Expeditors departments/offices Meet compliance at all times to regulations internal and external in accordance with government regulations Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures are in place and properly documented Meet KPI standards in accordance with the Company’s procedures Effective manage all communication - timely responses to emails and phone requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Knowledge/ Skills:

Bachelor's degree Interpersonal / Communication Customer Service Pro-active, strong organizational skills. Great computer skills  Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

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