Procedural Service Technician

6 months ago

Tulsa, United States STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Surgical Service Technician or Procedural Service Technician acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment. Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. Promotes STERIS growth through identifying and recommending products and services to Customers.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Oklahoma. 

What we offer

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle, fuel, vehicle maintenance
• Company provided credit card, iPhone & laptop
• Business travel and all related expenses paid
• Uniforms and all necessary tools provided
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Extensive hands-on training and development
• Tuition assistance
• Parental leave/adoption assistance
• Opportunities for advancement

Duties

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.  Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (., schematics, diagrams, technical manuals, . Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, . Coordinate these activities with DSM and Capital Account Manager. Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.  Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels. Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities. Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites. Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines. Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

Required Experience

One to two years technical field service experience in the healthcare products industry or equivalent technical school training.  Excellent knowledge of personal computers, video technology, video cabling, networking.  Bachelor’s degree preferred. Some technical exposure to OR medical devices preferred. Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, video integration, and other OR products. Technology integration experience preferred. Valid drivers license and ability to travel Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites. Demonstrated ability to troubleshoot situations and determine solution.  Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers. Must be able to be compliant with hospital/customer credentialing requirements.
#LI-DC

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

  • Service Technician

    4 weeks ago

    Tulsa, Oklahoma, United States Stand-By Personnel Full time

    Spray Technician Job SummaryWe are seeking a skilled and reliable Spray Technician to join our team at Stand-By Personnel. As a Spray Technician, you will be responsible for safely applying pest control products to residential and commercial properties, following established procedures.Key Responsibilities:Apply pest control products to residential and...

  • HVAC Service Technician

    3 weeks ago

    Tulsa, Oklahoma, United States Filtrex Service Group Inc Full time

    Job DescriptionWe are seeking a skilled and experienced HVAC Technician to install, service, or repair HVAC-R systems in commercial establishments.Key Responsibilities:Repair and service HVAC-R systems to improve efficiency and prevent failures.Establish strong customer relationships to ensure high levels of satisfaction.Requirements:Prior experience as an...

  • Service Technician

    4 weeks ago

    Tulsa, Oklahoma, United States Stand-By Personnel Full time

    Spray Technician Job DescriptionJob Summary:We are seeking a motivated and reliable Spray Technician to join our team at Stand-By Personnel. As a key member of our team, you will be responsible for safely applying pest control products to residential and commercial properties, communicating with customers, and maintaining store equipment.Key...

  • Mobile Service Technician

    3 weeks ago

    Tulsa, Oklahoma, United States Snell Motor Company Full time

    Job Title: Mobile Service TechnicianAt Snell Motor Companies, we are seeking a highly skilled Mobile Service Technician to join our team. As a Mobile Service Technician, you will be responsible for providing exceptional automotive repair and maintenance services to Ford vehicle owners at their location rather than at the dealership.Key...

  • Diesel Service Technician

    4 weeks ago

    Tulsa, Oklahoma, United States Murphy-Hoffman Full time

    Job Title: Diesel Service TechnicianAbout the Role:Murphy-Hoffman Company, LLC is seeking a skilled Diesel Service Technician to join our team. As a Diesel Service Technician, you will perform heavy-duty mechanical repairs under general supervision, receiving on-the-job training in a development program to achieve Service Journeyman status.Key...

  • Automotive Diesel Service Technician

    3 weeks ago

    Tulsa, Oklahoma, United States Fowler Automotive Full time

    About the JobFowler Automotive is seeking a skilled Diesel Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing client and dealership vehicles.Key ResponsibilitiesExamine and Diagnose Vehicles: Use your technical expertise to identify issues and develop effective...

  • Automotive Service Technician

    4 weeks ago

    Tulsa, Oklahoma, United States Jim Glover Chevrolet Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician to join our team at Jim Glover Chevrolet. The ideal candidate will have previous experience in the automotive industry and excellent customer service skills.Key ResponsibilitiesPerform routine maintenance and repairs on vehicles, including oil changes, tire rotations, and brake pad...

  • Service Center Technician

    1 month ago

    Tulsa, Oklahoma, United States Tesla Full time

    Tesla Service Center TechnicianAs a Service Center Technician at Tesla, you will be responsible for executing diagnostic and repair work on all aspects of vehicles. Your key responsibilities will include:Key Responsibilities:Executing diagnostic and repair work on all aspects of vehiclesWorking independently and as a team to drive maximum repair...

  • Mental Health Technician/CNA

    3 months ago

    Tulsa, United States Family & Children's Service Full time

    Have passion for helping others and personal or family experience with mental health? Now hiring remarkable people who want to connect with others and make a difference with the work you do everyday! We provide the training, you provide the passion. Payrate $19/hr plus stacking shift differentials!! 12 Hour shifts available Several schedules to choose...

  • Automotive Service Technician

    4 weeks ago

    Tulsa, Oklahoma, United States Group 1 Auto Full time

    Join Our Team as an Experienced Automotive Service TechnicianWe are seeking a skilled and motivated Automotive Service Technician to join our team at BMW of Tulsa, part of the fast-growing Group 1 Automotive.As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the highest quality of work, and maintaining a...

  • Service Technician

    4 weeks ago

    Tulsa, United States Loyal Source Government Services Full time

    Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed....

  • Service Technician

    4 weeks ago

    tulsa, United States Loyal Source Government Services Full time

    Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed....

  • Service Technician

    2 months ago

    Tulsa, United States Loyal Source Government Services Full time

    Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed....

  • Automotive Service Technician

    4 weeks ago

    Tulsa, Oklahoma, United States Jim Glover Chevrolet Full time

    Job Title: Automotive Service TechnicianWe are seeking a skilled Automotive Service Technician to join our team at Jim Glover Chevrolet. As a key member of our service department, you will be responsible for performing a variety of tasks to ensure the highest level of customer satisfaction.Key Responsibilities:Perform routine maintenance and repairs on...

  • Automotive Technician

    2 months ago

    Tulsa, United States Tate Boys Tire & Service Full time

    Overview: Tate Boys Tire & Auto Service has been in business since 1936, and has been operated by the same family for generations. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires, to medium truck tires, to industrial and agricultural tires. Tate Boys...

  • HVAC Technician

    3 weeks ago

    Tulsa, Oklahoma, United States Airco Service Full time

    Work with a Multi-Award Winning HVAC CompanyAirco Service, Inc. is a leading provider of HVAC services, with a rich history dating back to 1961. We are committed to delivering exceptional results and fostering a culture of continuous learning and growth.What We Look for in a CandidateWe are seeking a highly skilled and dedicated HVAC technician to join our...

  • Senior Automotive Technician

    3 weeks ago

    Tulsa, Oklahoma, United States Sun Auto Tire and Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Automotive Technician to join our team at Tate Boys Tire & Auto Service. As a key member of our team, you will be responsible for diagnosing and repairing customer vehicles in a timely and efficient manner.Key ResponsibilitiesDiagnose and repair complex mechanical issues with customer...

  • Environmental Services Technician

    4 weeks ago

    Tulsa, Oklahoma, United States River Spirit Casino Resort Full time

    **Job Summary**We are seeking a highly motivated and detail-oriented Environmental Services Technician to join our team at River Spirit Casino Resort. As an Environmental Services Technician, you will be responsible for maintaining and ensuring that the casino facility (gaming areas and offices) are clean and sanitary at all times.Key Responsibilities:Clean...

  • Crane Service Technician

    1 month ago

    Tulsa, Oklahoma, United States Kirby Smith Machinery Full time

    Crane Shop Service Technician/MechanicAt Kirby-Smith Machinery, Inc., we are seeking a highly skilled Crane Shop Service Technician/Mechanic to join our team. As a key member of our service team, you will be responsible for the timely and effective repairs of various brands of crane equipment.Key Responsibilities:Diagnose and repair crane equipment with...

  • Automotive Technician

    2 months ago

    Tulsa, United States Sun Auto Tire and Service Full time

    Overview: Tate Boys Tire & Auto Service has been in business since 1936, and has been operated by the same family for generations. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires, to medium truck tires, to industrial and agricultural tires. Tate Boys...