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Dispatcher-Temporary
3 weeks ago
Dispatcher-Temporary
498868 Police / Campus Security Temporary Opening at: Jun 26 2023 at 11:30 CDT Student Affairs Add to favorites Favorited View favorites
Job Summary:
The Dispatcher is responsible for coordinating the flow of incoming and outgoing information by answering calls and directing information to the appropriate channels.
Duties & Essential Job Functions:
1. Provides assistance to customers by answering questions, providing information and determining the appropriate response to each situation.
2. Activates response to health and safety concerns by monitoring communication equipment; notifying appropriate internal and external officials and departments.
3. Monitors field personnel by listening and responding to radio activity; conducting welfare checks; implementing appropriate action.
4. Documents information by imputing and retrieving data and producing reports from automated system.
5. Coordinates security procedures by monitoring security cameras; maintaining control logs for keys, radios, gas cards, evidence lockers, towed cars; maintaining lost and found items.
6. Provides information by documenting license plates, warrants and/or driver’s licenses with external agencies.
7. Performs other related duties as assigned.
Required Education & Experience:
• High School diploma or GED equivalent.
• 1 year of dispatching or related experience.
Preferred Education & Experience:
• None
Required Licensure/Certification/Specialized Training:
• T.LETS – NCIC/TCIC Certification
Preferred Licensure, Certification, and/or Specialized Training:
• None
Knowledge, Skills & Abilities:
• Knowledge of office techniques.
• Knowledge of record keeping techniques.
• Knowledge of organization techniques.
• Knowledge of customer service techniques.
• Knowledge of department specific computer software.
• Knowledge of specific job related programs.
• Knowledge of security procedures.
• Knowledge of problem solving techniques.
• Ability to communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to operate a computer.
• Ability to prioritize and multitask in emergency situations.
• Ability to work well under stress.
TCU Core Competencies:
University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.
Physical Requirements (With or Without Accommodations):
• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.
Work Environment:
• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
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