Lead Greeter

Responsibilities

PRIMARY FUNCTION:

Hospital Lead Greeter will assist the Manager in all functions related to the overseeing the Hospital Greeters in welcoming and assisting patients, their families and visitors entering the hospital. The Lead Greeter will assign, coordinate and performs all tasks related to the function of a Hospital Greeter while answer questions, provide information such as patient floor and room number, utilize internal software to register visitors, and direct people to the hospital location they need, thereby creating a caring and efficient atmosphere. The Lead also serves as the main point of contact in the Manager’s absence.

ESSENTIAL FUNCTIONS:

Report to manager opportunities for improvement and service excellence. Schedule and place all Greeter staff on a monthly schedule. Completes mytime updates and payroll at the end of each pay period. Ascertains patients and visitors needs and directs them accordingly, including visitor registration. Provides assistance to patients and visitors by assisting with wheelchairs, escorting or transporting people who may need help to their destination. Monitors overall appearance of the hospital entrance. Completes daily rounding of all posts. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

OTHER FUNCTIONS AND COMPETENCIES:

Maintains appropriate levels of necessary supplies and equipment. Participates in hospital safety drills and maintains compliance with standard safety knowledge. Takes responsibility for and participates in continuing education and professional development activities.

Qualifications

EDUCATIONAL/TRAINING REQUIREMENTS:

High school diploma or GED is required.

EXPERIENCE REQUIREMENTS:

Previous supervisory office/healthcare experience preferred.

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

OUR MISSION: We improve lives. OUR VISION: Reimagining health, education and discovery to create unparalleled value OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

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