Warehouse Team Lead

4 months ago

Las Vegas, United States Wayfair Full time

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Home Delivery team plays a key role in improving customer satisfaction and driving repeat customers. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair

The ideal candidate will be detail-oriented, have a passion for protecting the customer experience, and have a strong ability to build rapport and influence those around them. The Team Lead is a valued member of the team who leads by example and helps to build and maintain the culture and performance of our Home Delivery terminals. Their ideas and suggestions will be leveraged to drive improvements. Flexibility is also important as this role helps to coordinate multiple different processes. 

Hourly Pay

Starting at $18.50/hr

Shift

Tuesday-Friday 7AM-3:30PM, Saturday 6AM - 2:30PM

Benefits (Start Day 1)

Referral bonuses

Overtime hours & pay

401(k)

Wayfair company discount

Benefits start day one

Growth opportunities (Conversions, Promotions, and more)

What You'll Do

Assist your supervisor with managing and overseeing all functions of the warehouse throughout the shift in order to ensure Safety, Customer, Quality, People, and Efficiency outcomes are met Balance working directly in a process path while also helping to coordinate, coach, train and answer questions for Associates Identify opportunities to improve the safety, quality, and efficiency and work with your Supervisor to implement changes Receive, putaway, pick, load, unpack, inspect, assemble, repackage or blanket wrap products before shipping to customersEvaluate damages and determine if items can be repairedPerform touch up and minor furniture repair Audit staged outbound routes for accuracy and qualityBe responsive and timely with all forms of communication Perform additional responsibilities including but not limited to maintaining site cleanliness, site projects, and transportation processes (., driver returns)Responsible for opening and/or closing site as needed

What You’ll Need

 Leadership and motivational skills, and the ability to make decisions with limited guidance based on good judgmentThis is a floor position, and will involve physically moving/processing products in addition to helping to lead a team of warehouse associatesAbility to work standing on the warehouse floor 10 hours a day Must be comfortable repeatedly bending, stretching, reaching and lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift. Experienced in more than one department. Work areas include: receiving, inventory control, picking, inspections, assembly, and return of product.Ability to use power and hand tools as neededHigh attention to detail and prioritizes quality to deliver a perfect item to the customer.Experience with composing and replying to emails and internal instant messagesExperience with Warehouse Management and Exception Ticket Management Systems 2+ years working experience. Must have excellent attendance & reliabilityAble to read and comprehend EnglishMust be at least 18 years of age.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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