Resident Regional Facilities Director I

Found in: Talent US C2 - 2 weeks ago


Cambridge, United States ESFM Full time
ESFM

Salary: 

Pay Grade: 16  

Other Forms of Compensation:

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

This individual will be responsible for the success of multiple accounts, managing client relations, along with ensuring that the services offered to customers is of superior quality.

Key Responsibilities:

Demonstrates good rapport and strategic alignment with our clients as well as a much larger role in administrative functions Focuses on the needs and requirements of the client using service based solutions and best practices to exceed expectations Maintains and supports client satisfaction at a level that ensures account retention Prepares and implements departmental goals and objectives Supports analysis of department’s financial data and statistics Performs other duties as assigned

Qualifications:

Bachelor’s Degree or equivalent work experience in facilities management 3-5 years of relevant management experience (Facilities Management) Ability to communicate effectively at all levels of the organization Must possess a thorough knowledge of contract administration and office procedures Displays general business acumen High customer service and quality attitude

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