Clinic Supervisor

4 weeks ago

Peoria, United States Carle Full time
Position Summary:
The Clinic Supervisor is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. The Clinic Supervisor reports directly to Patient Care Manager and advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic.

Qualifications:
EDUCATIONAL REQUIREMENTS
Bachelor's Degree in Nursing or College Diploma in Practical Nursing or Radiology or Certificate in Practical Nursing or H.S. Diploma/GED in with a minimum of 2 years clinical experience in healthcare

CERTIFICATION & LICENSURE REQUIREMENTS
Basic Life Support (BLS) (AHA) within 30 days.

EXPERIENCE REQUIREMENTS
Two (2) years clinical experience in healthcare

ADDITIONAL REQUIREMENTS

Mut obtain appropriate occupational health certifications as directed by the Patient Care Manager.

SKILLS AND KNOWLEDGE
Strong interpersonal skills.Strong computer skills.Strong supervisory and leadership skills.Strong verbal and written communication skills. Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.Knowledge of personnel administration and patient relation principles.Ability to work as a team member.Ability to understand and apply guidelines, policies and procedures.Preferred knowledge and experience with process improvement

Essential Functions:

Coordinating day to day clinic operations and provide day to day support for staffing schedules of providers, nurses and PSR's. Hiring and onboarding of appropriate staff. Responsible for hiring, evaluation and training development of assigned clinical and/or patient service representatives. Provide Leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving the quality of care in a vastly changing health care environment. Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies and procedures. First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations. Follow protocols and policies in decision making. Identify and resolve day-to-day issues related to position of oversight. Seek guidance from clinic administrator/senior clinic administrator as needed. Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization. Establishing effective mechanisms of communication with staff, providers and patients. Act as a liaison between providers/patients/leadership. Act as a liaison between physicians/providers/patients and the organization's leadership team to achieve effective communication and optimal operational processes. Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible. Accounts payable Responsible for delegated accountability of department metrics. Manage controllable expenses as assigned. Provide information to support budgeting process as requested. Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. Must be able to supervise a clinic that is open nights and weekends. Being on call is required. The Supervisor is required to learn all areas of the clinic in order to cover when necessary. The Supervisor is required to go through WQ training (Clerical and clinical).

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